TIMOTHY DE LA CRUZ
Del Valle,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lowe's
03.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Respond to customer concerns to significantly raise customer satisfaction ratings.
- Create and maintain safe and secure work environments for employees.
- Interview, hire, and train staff associates and equip to comply with company policies and procedures.
- Verify inventory counts remained within monthly tolerance levels.
- Interact well with customers to build connections and nurture relationships.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
James Avery Artisan Jewelry
11.2020 - 02.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Review daily/weekly/monthly/quarterly reports to ensure Associates are meeting company standards and goals
- Maintain hourly and salary Associates weekly work schedules
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Address guest concerns and ensure staff is trained appropriately per guest standards
- Planned and conducted regular scheduled store meetings.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
James Avery Artisan Jewelry
10.2018 - 11.2020
- Supervise and development opportunities for hourly Associates in assigned area
- Review daily/weekly/monthly/quarterly reports to ensure Associates are meeting company standards and goals
- Plan and manage own and others' time based on daily priorities
- Opening/Closing duties, including reconciling each register
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to guests, assessing needs, and maintaining current knowledge of their preferences.
- Created employee schedules to align coverage with forecasted demands.
Assistant Store Manager
Wal-Mart
03.2015 - 10.2018
- Review daily/weekly/monthly/quarterly reports to ensure Associates are meeting company standards and goals
- Opening/Closing duties, including reconciling each register
- Evaluate Associates' work performance and address any concerns in a coaching content.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and mentoring program to promote positive feedback and engagement.
Hardline Manager
Sports Authority
08.2008 - 06.2016
- Seek out new talent and help be developed to Sports Authority standards
- Assist in customer sales of products along with any questions and concerns
- Manager SPLH with the team
- Managed freight flow including receiving and inventory freight
- Opening/Closing duties including reconciling each register. Along with balancing safe and ready for pick up.
- Established team priorities, maintained schedules, and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Store Manager
Fanzz
11.2011 - 11.2012
- Hire staff and train to company standards
- Meet sales goals and maintain sales per labor hour
- Input merchandise purchase order in a timely manner.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Dollar General
05.2010 - 10.2011
- Assisted with opening a new store at the Martin Luther King Blvd. Location.
- Meet sales and loss standards for Dollar General
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited, hired, and trained personnel, along with overseeing employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized thebackroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Office Depot
11.2004 - 11.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Customer Service Manager
Office Depot
01.2004 - 11.2004
- Supervised/trained all front-end employees
- Receive shipments as needed
- Opening/Closing duties including reconciling each register
- Balance safe and get the deposit ready for pick up.
- Took ownership of customer issues and followed problems through to resolution.
Tech/Furniture Specialist
Office Depot
06.2001 - 01.2004
- Assembled and merchandised all computers, furniture as needed for display
- Fulfilled customers' special requests for merchandise and delivery times.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Operated office-type machinery and binding equipment to efficiently support retail customers.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted customers in making informed purchase choices and selecting products.
Floor Associate
Office Depot
10.1999 - 06.2001
- Merchandised according to store plan-o-gram and merchandised within each department.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Unloaded arriving product stock and moved to store display areas.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
GED -
William B. Travis High School
Austin, TX2000
Skills
- Flexible Schedule
- Work Planning and Prioritization
- Retail Operations
- Stock Management
- Customer Relations
- Operations Oversight
- Loss Prevention
- Display Setup
- Inventory Counting and Control
- POS Systems Operations
- Attention to Detail
- Staff Management
Certification
- Certified Forklift Operator, Lowe's - Current
Languages
Spanish
Limited Working
Timeline
Assistant Store Manager
Lowe's
03.2022 - Current
Store Manager
James Avery Artisan Jewelry
11.2020 - 02.2022
Assistant Manager
James Avery Artisan Jewelry
10.2018 - 11.2020
Assistant Store Manager
Wal-Mart
03.2015 - 10.2018
Store Manager
Fanzz
11.2011 - 11.2012
Store Manager
Dollar General
05.2010 - 10.2011
Hardline Manager
Sports Authority
08.2008 - 06.2016
Assistant Store Manager
Office Depot
11.2004 - 11.2008
Customer Service Manager
Office Depot
01.2004 - 11.2004
Tech/Furniture Specialist
Office Depot
06.2001 - 01.2004
Floor Associate
Office Depot
10.1999 - 06.2001
GED -
William B. Travis High School
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