Timothy Derry
Evansville,IN
Summary
Dynamic Field Service Technician with a strong work ethic and expertise.Proven track record of enhancing equipment reliability and customer satisfaction through meticulous inspections and effective problem-solving. Recognized for training junior technicians and streamlining service processes, ensuring compliance with safety standards.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Knowledgeable Desired Position with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2027
2027
years of professional experience
Work History
Cylinder Technician
Brake Supply
Evansville, IN
- Operated specialized machinery for cylinder repair and maintenance.
- Conducted thorough inspections to ensure quality standards were met.
- Assisted in diagnosing issues and implementing effective solutions.
- Collaborated with team members to streamline workflow processes.
- Trained new technicians on safety protocols and equipment usage.
- Maximized equipment longevity by adhering to manufacturer guidelines for handling and storage procedures.
- Achieved high levels of accuracy in cylinder records, resulting from meticulous documentation practices.
Field Service Technician
Black Equipment Co
Evansville, IN
- Provided on-site technical support, resolving customer issues with prompt and effective solutions.
- Trained junior technicians on equipment operations and safety protocols, fostering skill development.
- Maintained accurate service records and reports, ensuring compliance with company policies and regulations.
- Utilized diagnostic tools to troubleshoot mechanical issues, minimizing repair turnaround time for clients.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
Service Technician
Kenny Kent Chevrolet
Evansville, IN
- Diagnosed and repaired material handling equipment to ensure optimal performance and safety standards.
- Conducted routine maintenance on forklifts, enhancing reliability and reducing downtime for clients.
- Provided on-site technical support, resolving customer issues with prompt and effective solutions.
- Collaborated with team members to streamline service processes, improving overall workflow efficiency.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Discussed and recommended service options with customers and explained costs involved.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
Parts Customer Care Representative
Crown Lift Trucks
Evansville, IN
01.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting appropriate products, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline processes, improving response times for customer inquiries.
- Resolved escalated complaints by applying problem-solving skills, resulting in positive outcomes for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
Field Service Technician/ Parts Customer Care Rep
Crown Lift Trucks
Evansville, IN
05.2022 - Current
- Diagnosed and repaired material handling equipment to ensure optimal performance and safety standards.
- Conducted routine maintenance on forklifts, enhancing reliability and reducing downtime for clients.
- Provided on-site technical support, resolving customer issues with prompt and effective solutions.
- Collaborated with team members to streamline service processes, improving overall workflow efficiency.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Discussed and recommended service options with customers and explained costs involved.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Completed safety inspections to ensure compliance with OSHA regulations and company standards.
- Responded quickly to emergency maintenance requests for timely on-call support.
Field Service Technician
Equipment Depot
Evansville
05.2018 - 05.2020
- Diagnosed and repaired material handling equipment to ensure optimal performance and safety standards.
- Conducted routine maintenance on forklifts, enhancing reliability and reducing downtime for clients.
- Provided on-site technical support, resolving customer issues with prompt and effective solutions.
- Collaborated with team members to streamline service processes, improving overall workflow efficiency.
Education
High School Diploma -
Castle High School
Newburgh, IN05.1995
Skills
- Hydraulic troubleshooting
- Computer skills
- Lubrication procedures
- Pressure testing
- Precision measuring
- Pneumatic systems
- Component inspection
- Torque specifications
- Leak detection
- Cylinder assembly
- Seal replacement
- Strong work ethic
- Hand and power tools
- Attention to detail
- Multitasking and organization
- Replacing parts
- Safety awareness
- Valid Driver's license
- Heavy lifting
Timeline
Parts Customer Care Representative
Crown Lift Trucks
01.2025 - Current
Field Service Technician/ Parts Customer Care Rep
Crown Lift Trucks
05.2022 - Current
Field Service Technician
Equipment Depot
05.2018 - 05.2020
Cylinder Technician
Brake Supply
Field Service Technician
Black Equipment Co
Service Technician
Kenny Kent Chevrolet
High School Diploma -
Castle High School