Timothy Detman

Business Analysis Accomplishments:

• Lead a cohesive team that authored over 1,000 requirements to migrate an entire health plan from legacy applications to enterprise core applications including Facets and Jiva.
• Mapped over 30 end-to-end business processes for an entire health plan that enabled efficient collaboration and understanding across stakeholders.
• Expertise with Agile methods, writing user stories and acceptance criteria that align with best practices articulating both business needs and expected value.
• Champion for Business Analysis excellence, enforcing peer reviews, quality checks and routine feedback.
• Expertise across the HealthCare Payer domain including Care Management, Utilization Management, Member Engagement, Claims, Provider Data.

Leadership Accomplishments:

• Designed and executed requirement elicitation and requirement management strategies.
• Streamlined application enhancement delivery processes, maintained schedules and defined metrics for continuous improvement.
• Recruited to participate in multiple initiatives related to leadership, organizational health, talent and skill development across the enterprise.
• Spearheaded the creation of a SharePoint team knowledgebase resulting in increased team resilience and communication.

Technical Accomplishments:

• Built and maintained conversational Virtual Agent using Google Cloud Dialogflow Natural Language Understanding.
• Utilized Google BigQuery and complex SQL queries for continuous monitoring and data analysis.
• Collaborated in the development of innovative Salesforce Service Cloud capabilities supporting multiple Contact Centers.
• Facilitated emergent design workshops to deliver Salesforce Sales Cloud capabilities for aligned business processes.
• Maximized SharePoint capabilities to improve team collaboration and communication.
• Developed Microsoft Power Automate flows to streamline repetitive tasks.
• Leveraged Microsoft Copilot AI tools to manage large amounts of requirement information, doing more in less time.

• Collaborated with stakeholders to elicit business requirements, ensuring successful project outcomes.
• Managed enhancements and upgrades for an integrated platform supporting provider network management, enrollment, care management and claims processing.
• Implemented a comprehensive change management process for system updates.

• Served as lead developer-analyst for Catalyst Warehouse Management System and related logistics applications
• Designed and built complex integrations between Oracle E-Business Suite Order Management and Catalyst Warehouse Management System
• Developed enhancements for Oracle E-Business Suite and related PL/SQL database packages.
• Built collaborative relationships with business leadership and stakeholders