Timothy Detman
Senior IT Business Analyst Leader
Mechanicsburg,US
Overview
24
24
years of professional experience
Work History
Manager, Business Systems Analysis
AmeriHealth Caritas
Newtown Square, Pennsylvania
07.2010 - Current
- Developed and coached teams to follow best practices of Business Analysis, requirement elicitation and requirements management.
- Created and executed requirement elicitation strategies, bridging the gap between current business state and the desired future state.
- Streamlined application enhancement delivery processes, maintained schedules and monitored for continuous improvement.
- Facilitated the creation of a team Wiki library to share critical information and build resiliency.
- Expertise across the HealthCare Payer domain including Care Management, Utilization Management, Member Engagement, Claims, Provider Data.
- Managed a team of analysts that mapped business processes for an entire health plan that enabled efficient collaboration and understanding across stakeholders.
- Facilitated routine update meetings with business stakeholders while building trusting relationships with business partners and stakeholders.
- Built and maintained conversational Virtual Agent using Google Cloud Dialogflow Natural Language Understanding.
- Utilized Google BigQuery for continuous monitoring and data analysis.
- Developed expertise with Salesforce Service Cloud, Sales Cloud implementations while leading requirements elicitation efforts and solution construction.
- Expertise with Agile methods and user story and acceptance criteria best practices that articulate both business needs and expected value.
- Maximized SharePoint capabilities to improve team collaboration and communication.
- Developed Microsoft Power Automate flows to streamline repetitive tasks.
- Leveraged Microsoft Copilot AI tools to manage large amounts of requirement information.
Business Systems Analyst
PerformCare
Harrisburg, PA
09.2008 - 09.2010
- Collaborated with stakeholders to elicit business requirements, ensuring successful project outcomes.
- Managed enhancements and upgrades for an integrated platform supporting provider network management, enrollment, care management and claims processing.
- Implemented a comprehensive change management process for system updates.
Applications Developer
Ames True Temper
Camp Hill, Pennsylvania
07.2001 - 09.2008
- Served as lead developer-analyst for Catalyst Warehouse Management System and related logistics applications
- Designed and built complex integrations between Oracle E-Business Suite Order Management and Catalyst Warehouse Management System
- Developed enhancements for Oracle E-Business Suite Procurement
- Built collaborative relationships with business leadership and stakeholders
Education
Masters Certificate - Business Analysis
Villanova University
Villanova, PA 05.2001 -
Bachelor of Science - Computer Science
Shippensburg University of Pennsylvania
Shippensburg, PA 05.2001 -
Skills
Business Analysis
Affiliations
International Institute of Business Analysis, Member
Timeline
Manager, Business Systems Analysis
AmeriHealth Caritas
07.2010 - Current
Business Systems Analyst
PerformCare
09.2008 - 09.2010
Applications Developer
Ames True Temper
07.2001 - 09.2008
Masters Certificate - Business Analysis
Villanova University
05.2001 -
Bachelor of Science - Computer Science
Shippensburg University of Pennsylvania
05.2001 -
Summary
Dynamic Business Systems Analysis Manager with a proven track record, excelling in team leadership and business relationship management. I have a technical background and a passion for Business Analysis. I drive successful project outcomes through effective communication, creativity and a collaborative mindset that delivers innovative solutions.
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