Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy DeVoy

Port Charlotte,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Family Support Specialist

Children's Network Of Southwest Florida
09.2022 - Current
  • Enhanced youths' and young adults' well-being by providing comprehensive support services and resources.
  • Connected youths and young adults with appropriate community resources for financial, emotional, and educational assistance.
  • Collaborated with multidisciplinary teams to ensure coordinated care and services for youths and young adults in need.
  • Assisted youths and young adults in navigating complex social service systems to access needed supports and benefits.
  • Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
  • Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
  • Participated in ongoing professional development opportunities to stay current on best practices in family support services.
  • Liaised with relevant agencies such as schools or medical providers for seamless coordination of care.
  • Ensured compliance with all relevant policies, procedures, and regulations governing support services by maintaining accurate documentation and staying informed of any changes in legislation.
  • Developed rapport to create safe and trusting environment for care.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Documented data and completed accurate updates to case records.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Assisted youths and young adults in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Patient Services Representative

CenterPlace Health Inc
04.2022 - 09.2022
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
  • Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for each patient, improving overall health outcomes.
  • Increased efficiency of office operations through proper management of medical records and filing systems.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Contributed to team efforts in achieving quality assurance benchmarks related to patient services processes.
  • Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
  • Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
  • Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Kept abreast of the latest industry trends and best practices to ensure the delivery of relevant, cutting-edge services to patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Took copayments and compiled daily financial records.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.
  • Verified insurance eligibility and coverage for patients.
  • Built and maintained positive working relationships with patients and staff.
  • Resolved billing inquiries and disputes in timely fashion.
  • Developed and implemented customer service policies and procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Facilitated communication between patients and various departments and staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Delivered support to medical staff in completion of patient paperwork.
  • Engaged with patients to provide critical information.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Resolved customer complaints using established follow-up procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Tagger

Industry Art Works
02.2021 - 09.2021
  • Identifying Talent in up and coming movies/shows and assigning the appropriate tags per image.
  • Maintaining the accuracy of the virtual update board to ensure all parties are on the same page in regards to tagging progression.
  • Responding promptly and professionally to all incoming emails.
  • Maintaining a solid line of communication with coworkers and supervisors.


Data Entry Specialist/Family Support Worker

Camelot Community Care Inc.
01.2017 - 01.2021
  • Enhanced data accuracy by meticulously inputting and validating information from various sources.
  • Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
  • Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
  • Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
  • Facilitating court ordered visitations between parents and children and ensuring the parents interaction with the children is appropriate.
  • Documenting the interaction between the parents and children for each visitation and uploading the documentations to the Florida Safe Families Network for future reference to be referenced in court.
  • Transporting children under state supervision to their scheduled visits as well as medical, dental, and mental health appointments and overseeing the interactions between the child and physicians/dentists.
  • Creating weekly spreadsheets through Excel to accurately display the data associated with each weeks' worth of validation and assignments for records as well as to keep management updated on the efficiency of the entry of data.
  • Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
  • Developed a system for organizing electronic files, improving overall document accessibility and retrieval times.
  • Assisted in training new employees on company-specific software tools and best practices for data management.
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Optimized existing workflows by identifying inefficiencies and suggesting process improvements where necessary.
  • Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
  • Successfully managed fluctuating workloads due to unexpected changes in staffing levels.
  • Continuously sought opportunities for personal growth within the role, proactively seeking feedback from supervisors on performance improvement areas.
  • Provided exceptional support during critical deadlines or high-pressure situations, working extended hours as needed.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Identified data entry errors and reported to necessary departments.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Sent completed entries for evaluation and final approval.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Evaluated source documents to locate needed information.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Collated and organized data entry documents into filing systems for easy access.
  • Developed data entry policies and procedures in compliance with company standards.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.
  • Managed and organized documents for data entry tasks.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Analyzed current data records to provide detailed reports.
  • Utilized techniques for increasing data entry speed.
  • Compared transcribed data with source document to detect and correct errors.
  • Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.

Administrative Assistant

Lutheran Services Florida
03.2015 - 04.2017
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed strategies to streamline and improve office procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

High School Diploma -

Port Charlotte High School
Port Charlotte
05.2013

Personal Training Certification - Biomechanics, Anatomy, And Nutrition

National Academy of Sports Medicine
Remote
01.2022

Skills

  • Stress management
  • Active listening
  • Professional boundaries
  • Family dynamics
  • Team collaboration
  • Adaptability and flexibility
  • Critical thinking
  • Goal setting
  • Decision making
  • Effective communication
  • Coaching
  • File Management

Timeline

Family Support Specialist

Children's Network Of Southwest Florida
09.2022 - Current

Patient Services Representative

CenterPlace Health Inc
04.2022 - 09.2022

Tagger

Industry Art Works
02.2021 - 09.2021

Data Entry Specialist/Family Support Worker

Camelot Community Care Inc.
01.2017 - 01.2021

Administrative Assistant

Lutheran Services Florida
03.2015 - 04.2017

High School Diploma -

Port Charlotte High School

Personal Training Certification - Biomechanics, Anatomy, And Nutrition

National Academy of Sports Medicine

Similar Profiles

CREATE PROFILE
Timothy DeVoy