Timothy Dixon
Mechanicsburg,PA
Summary
Dynamic Branch Manager with extensive experience at ACM Mortgage, excelling in loan processing and relationship management. Proven track record in enhancing workflow efficiency and driving profitability through effective team leadership and customer service excellence. Skilled in compliance review and conflict resolution, fostering strong client relationships to boost satisfaction and loyalty.
Overview
42
42
years of professional experience
Work History
Branch Manager
ACM Mortgage
Camp Hill, PA
11.2025 - Current
- Managed daily operations of branch, ensuring compliance with company policies.
- Facilitated training sessions for new staff on mortgage processes and customer service.
- Coordinated loan processing activities to enhance workflow efficiency and client satisfaction.
- Oversaw branch scheduling, optimizing staff coverage during peak times.
- Assisted clients with mortgage applications, providing clear guidance and support.
- Implemented marketing strategies to promote branch services within the community.
- Resolved customer inquiries and issues promptly to foster positive relationships.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
- Established and built customer relationships through targeted outreach and initiatives.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Analyzed competitors and market trends to facilitate business growth.
Branch Manager
Tidewater Mortgage Services
Camp Hill, PA
04.2014 - Current
- Tidewater Mortgage Merged with ACM in November 2025
Mortgage Loan Originator / Branch Manager
Broker
Camp Hill, PA
06.1998 - 04.2014
- I have been in the mortgage business since 1998 with Columbia National Mortgage and Slef employed as a Mortgage Broker in Pa
Branch Manager
Beneficial Financial Group
Pittsburgh , PA
06.1988 - 03.1998
- I was employed with Beneficial Finance for 10 years with locations from Virginia to Pittsburgh over 10 years
US NAVY
US Navy
Virginia Beach, VA
03.1984 - 04.1988
- Stationed aboard the USS Independence
Education
High School Diploma -
Southern Huntingdon
Orbisonia, PA05-1983
Skills
- Loan processing
- Compliance review
- Customer service
- Mortgage underwriting
- Relationship management
- Workflow optimization
- Team leadership
- Conflict resolution
- Performance evaluation
- Effective communication
- Training development
- Problem solving
- Industry awareness
- Underwriting
- Credit checks
- Sales forecasting
- Goal oriented
- Application tracking
- Sales development
- Loan product sales
- Loan management
- Loan origination
- Refinancing options
- Marketing expertise
- Loan application management
- Relationship selling
- Licensed mortgage loan originator
- Customer service-focused
- Loan structuring
Affiliations
- Activities outside work - Avid Golfer and Skier
Timeline
Branch Manager
ACM Mortgage
11.2025 - Current
Branch Manager
Tidewater Mortgage Services
04.2014 - Current
Mortgage Loan Originator / Branch Manager
Broker
06.1998 - 04.2014
Branch Manager
Beneficial Financial Group
06.1988 - 03.1998
US NAVY
US Navy
03.1984 - 04.1988
High School Diploma -
Southern Huntingdon