Timothy D. MacAulay
Brentwood,NH
Summary
Results-driven retail management professional with 20 years of store leader experience, with a dedicated focus on team collaboration. Adept at inventory management, sales strategy, and customer service excellence. Known for adaptability and reliability in meeting changing needs, consistently driving store performance. Effective communicator with talent for motivating teams and ensuring operational efficiency.
Overview
24
24
years of professional experience
Work History
Store Team Leader
Party City
02.2014 - Current
- Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
- Built high-performing teams by recruiting top talent, fostered positive work environments, and promoting professional growth opportunities.
- Streamlined inventory control processes to ensure accurate stock levels, minimize excess inventory, and reduce carrying costs.
- Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
- Led store expense control and payroll to optimize business.
- Managed team by providing leadership, direction and continued development opportunities.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Implemented staff training program to enhance product knowledge and improve overall customer service experience.
- Hired, trained and retained high quality team members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Bed Bath and Beyond
10.2001 - 10.2013
- Started as a Receiving Manager before being promoted to Assistant Store Manager of Operations
- May of 2005 was promoted to Store Manager
- Responsible for ordering and managing over 3 million dollars worth of inventory
- Responsible for planning and executing all seasonal and aisle changeovers
- Overseeing all training and development of all store employees
- Maintained low shrink numbers
- Improved customer satisfaction through staff training in customer service and product knowledge.
Tire Bay/Receiving Manager
BJ’s Wholesale Club
08.2000 - 10.2001
Education
High School Diploma -
Exeter Area High School
Exeter, NH05.1993
Skills
- Operations management
- Inventory control
- Store operations
- Employee scheduling
- Merchandise planning
- Customer service
- Team motivation
- Retail inventory management
- Customer service management
- Training and mentoring
- Team building and leadership
- Loss prevention procedures
Recognition
Letter of commendation from the Admiral of the Sixth Fleet
Military Service
Veteran U.S. Navy
Timeline
Store Team Leader
Party City
02.2014 - Current
Store Manager
Bed Bath and Beyond
10.2001 - 10.2013
Tire Bay/Receiving Manager
BJ’s Wholesale Club
08.2000 - 10.2001
High School Diploma -
Exeter Area High School
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