Shawn Dobbratz

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Managed outages in a quick and efficient matter to get our customers back online.
• Managed and dispatched Y6 orders for 7yrs. in an efficient matter

This a temp company that employed me to work at Charter Communications. My job requirements were the same as above. We became ROC in 2017.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
• Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.

• Contributed to successful project completion by working closely with the State of Wisconsin and Natural Gas Companies
• Called customers to offer summer time refill of their natural gas for a reduced cost.
• Entered in customer's information into the State of Wisconsin system and printed out their rebate checks.

• Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
• Monitored customer's accounts to ensure they would receive their copier and fax supplies in a timely manner
• Invoiced customer's for purchasing of new copiers and/or fax machines.
• Ensured the invoice and coded correctly by proofreading and making adjustments as necessary
• Match packaging slips to the invoices
• Sent out daily mailings for the whole company.

• Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
• Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
• Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
• Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
• Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
• Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
• Aided in project coordination efforts through diligent tracking of deadlines, deliverables, and resource allocation requirements.
• Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
• Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
• Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
• Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
• Entered figures using 10-key calculator to compute data quickly.
• Input financial data and produced reports using Peachtree.
• Applied mathematical abilities to calculate and check figures in accounting systems.
• Followed SAP Practices
• Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
• Billed customers by sending statements and invoices via fax or email.
• Answered customer questions and concerns and sought through outstanding payment accounts to resolution.