Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Doner

Houston

Summary

With a proven track record at Tesla, I excel in delivering exceptional customer experiences and fostering sustainable energy solutions. My expertise spans customer service, teamwork, and problem-solving, significantly enhancing team efficiency and customer satisfaction. Skilled in both individualized support and collaborative initiatives, I am committed to driving success and innovation in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Associate

Tesla
07.2024 - 01.2025

As a Sales Advisor at Tesla, you will play a crucial role in helping customers transition to sustainable energy through our innovative electric vehicles. You will be the face of Tesla, responsible for delivering exceptional customer experiences and providing expert knowledge about our products. Your passion for sustainability and cutting-edge technology will guide you in educating potential customers about the benefits of electric vehicles and the Tesla brand.

Houston Isd

Teacher Assitant
01.2023 - 06.2024


A Special Needs Teacher Assistant plays a crucial role in supporting students with diverse learning needs in educational settings. Their responsibilities typically include:

1. **Individualized Support**: Assisting students with special needs in understanding and completing assignments, adapting materials as necessary to meet their unique learning styles.

2. **Classroom Management**: Helping to maintain a positive and inclusive classroom environment, encouraging appropriate behavior and engagement among all students.

3. **Collaboration**: Working closely with teachers, special education staff, and parents to develop and implement individualized education plans (IEPs) and to track student progress.

4. **Communication**: Acting as a liaison between students with special needs and their peers, fostering social interactions and communication skills.

5. **Instructional Support**: Providing assistance during lessons, helping to reinforce concepts taught by the teacher, and facilitating small group or one-on-one instruction.

6. **Behavioral Support**: Implementing strategies to promote positive behavior and addressing any challenges that arise, while ensuring the safety and well-being of all students.

7. **Documentation**: Keeping records of student progress, behaviors, and any incidents, contributing to evaluations and reports as required.

8. **Professional Development**: Engaging in training and professional development opportunities to stay informed about best practices in special education.

Overall, a Special Needs Teacher Assistant is dedicated to fostering an inclusive learning environment that empowers all students to reach their full potential.

Sales Associate

AT&T
10.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Consultant/ Customer Service

Fluent Solar
10.2022 - 04.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Pittsburgh Public School

Teacher Assitant
04.2018 - 05.2021
  • Enhanced student comprehension by utilizing various teaching strategies and adapting lesson plans to suit individual needs.
  • Organized field trips and extracurricular activities that provided real-world context for classroom lessons, enhancing students'' understanding of course material.
  • Contributed to the continuous improvement of the school culture by participating in faculty meetings, serving on committees, and sharing innovative ideas for enhancing the overall educational experience of students.
  • Collaborated with other teachers to develop cross-curricular lessons that reinforced key concepts across multiple subjects.

Customer Service

Card Works
02.2013 - 01.2018


• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.


• Assist customers with product information, order status, and troubleshooting issues.


• Maintain a positive and empathetic attitude while handling customer complaints and concerns.


• Process orders, returns, and exchanges according to company policies and procedures.


• Document customer interactions and maintain accurate records in our database.


• Collaborate with other departments to resolve customer issues and improve service processes.


• Stay updated on product knowledge and company policies to provide accurate information to customers.

Education

Associate Of Science - Liberal Arts

Clarion University of Pennsylvania
Clarion, PA
05.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Certification

CPR

Timeline

Sales Associate

Tesla
07.2024 - 01.2025

Houston Isd

Teacher Assitant
01.2023 - 06.2024

Sales Associate

AT&T
10.2022 - 07.2023

Sales Consultant/ Customer Service

Fluent Solar
10.2022 - 04.2023

Pittsburgh Public School

Teacher Assitant
04.2018 - 05.2021

Customer Service

Card Works
02.2013 - 01.2018

Associate Of Science - Liberal Arts

Clarion University of Pennsylvania
Timothy Doner