Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Doughty

Taylorsville,United States

Summary

With a proven track record at Lifepoint Health and other notable companies, I excel in network troubleshooting and delivering exceptional customer service. My expertise includes managing ticketing systems and leading technical support teams to enhance operational efficiency. Known for my problem-solving skills, I significantly improve system reliability and client satisfaction.

Overview

29
29
years of professional experience

Work History

Systems Technician

Lifepoint Health
Louisville, United States
08.2022 - Current

Network Operations Control Analyst

New Age Technologies
06.2021 - 08.2022

Customer Service Representative

McKesson
02.2021 - 06.2021

Network Administrator II

CompuCom
Louisville, United States
02.2018 - 09.2019

Commercial Support Tech I Event Management

Charter Communications
Louisville, United States
01.2015 - 02.2018

Customer Service Representative

Kelly / ADP
Louisville, United States
04.2014 - 11.2014
  • Assists insurance holders with new enrollment, distribution of survivor benefits, and trouble-shooting issues

Network Technician

CompuCom
Louisville, United States
09.2011 - 05.2013
  • Monitored Enterprise Managed Servers, Network Devices and LAN/Wan connectivity
  • Event management activities included the acknowledgement, evaluation, correlation and initial triage and resolution of agreed client thresholds
  • Updated existing procedures following transition of accounts to Louisville and created procedures for new clients

Network Technician

CompuCom
Dallas, United States
08.1998 - 09.2011
  • Monitored Enterprise Managed Servers, Network Devices and LAN/Wan connectivity
  • Event management activities included the acknowledgement, evaluation, correlation and initial triage and resolution of agreed client thresholds
  • Collaborated with Technical Management and client facing teams to develop, update and improve client procedures for new and existing clients
  • Performed training and oversaw migration of accounts from Dallas to Louisville as Dallas Network L1 Operations Team Lead

Support Technician

Computer Barron
Highland Village, United States
08.1997 - 07.1998
  • Received phone calls from store employees and performed online support to resolve issues with customized Point Of Sales system

Generalist

CompuCom
Dallas, United States
08.1996 - 08.1997
  • Received phone calls from customers for OS, application and network support and either resolved issue or transferred customer to Level 2 support for resolution

Customer Service Representative

Microsoft
Irving, United States
08.1995 - 08.1996
  • Determined level of support customer was entitled to, explained other support options available and transferred customer to technical queue for resolution

Education

Associate’s degree - journalism

Western Oklahoma State College
Altus, OK
01.1984

Skills

  • Ticketing Systems
  • Troubleshooting Tools
  • Unicenter Service Desk
  • Software configuration
  • Network troubleshooting
  • Resource documentation

Timeline

Systems Technician

Lifepoint Health
08.2022 - Current

Network Operations Control Analyst

New Age Technologies
06.2021 - 08.2022

Customer Service Representative

McKesson
02.2021 - 06.2021

Network Administrator II

CompuCom
02.2018 - 09.2019

Commercial Support Tech I Event Management

Charter Communications
01.2015 - 02.2018

Customer Service Representative

Kelly / ADP
04.2014 - 11.2014

Network Technician

CompuCom
09.2011 - 05.2013

Network Technician

CompuCom
08.1998 - 09.2011

Support Technician

Computer Barron
08.1997 - 07.1998

Generalist

CompuCom
08.1996 - 08.1997

Customer Service Representative

Microsoft
08.1995 - 08.1996

Associate’s degree - journalism

Western Oklahoma State College

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Timothy Doughty