Timothy Douglas
Wallkill,NY
Summary
Proven leader and effective communicator, adept at fostering teamwork and enhancing customer satisfaction. At ABM Industries, I streamlined operations and improved service quality, demonstrating exceptional problem-solving and interpersonal skills. Skilled in mentoring and strategic planning, I consistently exceed performance goals, making a positive impact on both staff and passengers.
Overview
26
26
years of professional experience
Work History
Assistant Manager
ABM Industries
LaGuardia Airport
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Defined clear targets and objectives and communicated to other team members.
Bus Operator
Servisair
Building 136 LaGuardia Airport
12.1998 - 08.2020
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
Professional Bus Operator
New York City Airporter
Queens, NY
10.2010 - 07.2018
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Maintained a strong attendance record demonstrating reliability as an essential team member consistently available for assigned shifts.
- Assisted disabled passengers, ensuring comfortable boarding, seating, and disembarking from the bus.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
- Promoted a clean environment by keeping the bus interior tidy and free of debris throughout each shift.
Dispatch Supervisor
Academy Bus LLC.
Hoboken, NJ
10.2007 - 11.2009
- Supervised team of Number employees and provided training focused on maximizing overall performance.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
Education
Vocational HS Diploma - Automotive
Alfred E Smith
151 Courtland Ave . Bronx NY 06.1987
Skills
Great with communication
Able to diffuse a situation
A people person easy to approach
Always keep a smile on my face
Love life and everyone
Timeline
Assistant Manager
ABM Industries
08.2020 - Current
Professional Bus Operator
New York City Airporter
10.2010 - 07.2018
Dispatch Supervisor
Academy Bus LLC.
10.2007 - 11.2009
Bus Operator
Servisair
12.1998 - 08.2020
Vocational HS Diploma - Automotive
Alfred E Smith