Timothy Douglas

Car· Carefully disconnected and packed IT equipment, including monitors, laptops, keyboards, desk phones, and cables.

· Ensured all devices were labeled and securely transported to the new location for easy reinstallation.

· Reconnected all IT hardware upon arrival, verifying cabling, power, and network connections.

· Conducted thorough testing and troubleshooting to ensure workstations were fully functional before end-user access.

· Provided on-site support post-move, quickly resolving any connectivity or hardware issues.

· Ensured end users had a smooth transition with minimal downtime, improving overall operational efficiency.

• Provided technical assistance during election periods, ensuring smooth operation of voter registration systems and addressing technical issues in real-time
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.

• Managed office relocations and ensuring operational efficiency through effective IT support
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Monitored system performance to maintain system integrity.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
• Documented support interactions for future reference.
• Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
• Contributed to IT projects, ensuring successful completion within timelines.
• Collaborated with IT teams to deploy system updates, minimizing disruptions to users.
• Elevated user experience by customizing desktop configurations to meet individual needs.

• Ensured compliance with IT security standards and resolving connectivity issues for traders
• Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
• Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
• Enhanced user productivity, training employees on the use of new applications and system features.
• Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.