Timothy Dunklin
Austin
Summary
Experienced with patient intake and coordination. Utilizes strong organizational and communication skills to ensure smooth onboarding process for new patients. Knowledge of maintaining accurate patient records and working effectively with healthcare teams.
Overview
7
7
years of professional experience
Work History
New Patient Coordinator
Austin Periodontics
06.2021 - Current
- Contributed to practice growth by identifying opportunities for expansion based on community needs analysis data.
- Collaborated with medical staff to develop streamlined processes for managing referrals from other healthcare providers.
- Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
- Assisted in the development of marketing materials to promote the practice''s services within the community.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Ensured a welcoming environment for all patients by maintaining a clean, professional front-office space.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Tracked patient progress over time, ensuring appropriate follow-up appointments were scheduled as needed.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Implemented an electronic records system that increased overall office productivity and reduced paper waste.
- Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
- Streamlined incoming referral processes by developing standardized forms that improved accuracy when inputting new patient information into the system.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Manager
Chick-fil-A
03.2019 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Chick-fil-A
02.2018 - 03.2019
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - Music Education
University of North Texas
Denton, TX05-1987
Skills
- HIPAA compliance
- Strong organization
- Office administration
- Patient scheduling
- Appointment setting
- Customer service
- Attention to detail
- Multitasking
- Verbal and written communication
- Patient documentation
- Patient registration
Timeline
New Patient Coordinator
Austin Periodontics
06.2021 - Current
Manager
Chick-fil-A
03.2019 - 05.2021
Manager
Chick-fil-A
02.2018 - 03.2019
Bachelor of Arts - Music Education
University of North Texas
Similar Profiles
Jenny BenavidesJenny Benavides
Registered Dental Assistant/Front Desk Administrator at Cedar Park PeriodonticsRegistered Dental Assistant/Front Desk Administrator at Cedar Park Periodontics
Vanessa ThaiVanessa Thai
Dental Assistant at StarCare Periodontics and ImplantsDental Assistant at StarCare Periodontics and Implants
Laekyn OdomLaekyn Odom
Dental Assistant at Pine Belt PeriodonticsDental Assistant at Pine Belt Periodontics
Jodi MetzgerJodi Metzger
Master Pilates Instructor at Zenergy PilatesMaster Pilates Instructor at Zenergy Pilates
Stanley Robby HerardStanley Robby Herard
Customer Service Representative/Tier 1 Technical Support Representative at Continuum Global SolutionsCustomer Service Representative/Tier 1 Technical Support Representative at Continuum Global Solutions