Overview
Work History
Timeline
Generic

Timothy N. Dunlap

Bridgeville,PA

Overview

18
18
years of professional experience

Work History

Specialist I, Planning & Design

Comcast
Pittsburgh, USA
03.2021 - Current
  • Manage launch and oversight of field surveys for commercial installations with Comcast and carrier partners.
  • Serve as key liaison between project managers and construction coordinators to ensure accurate data collection and survey efficiency.
  • Improve project workflows by identifying and resolving operational bottlenecks.

Specialist I, Product Support

Comcast
Pittsburgh, USA
02.2014 - 03.2021
  • Supported all Comcast Business Sales Channels through technical training, reporting, and operational coordination.
  • Led onboarding for inbound sales and retail store teams across the Keystone Region, streamlining training in ACSR billing systems.
  • Analyzed sales performance data and presented weekly reports to sales and marketing leadership.
  • Partnered with MDU Department to manage property transitions and support bulk-to-residential conversions.
  • This contributed to lineup changes and Smart Market expansion projects through coordination with the PMO and Programming teams.
  • Provided project support for regional initiatives such as the Eagles Mere Smart Market Expansion and Coulport lineup rebuild.

Inbound Sales Support Specialist

Comcast
Pittsburgh, USA
10.2010 - 02.2014
  • Supported Inbound Sales Supervisors with team performance reviews and customer resolution strategies.
  • Assisted sales agents with complex customer issues and helped escalate unresolved cases appropriately.

Technical Support Representative

Comcast
Pittsburgh, USA
10.2008 - 10.2010
  • Delivered top-tier customer support via phone, resolving technical issues across TV, internet, and phone products.
  • Maintained high customer satisfaction while achieving performance metrics in de-escalation and first-call resolution.

Timeline

Specialist I, Planning & Design

Comcast
03.2021 - Current

Specialist I, Product Support

Comcast
02.2014 - 03.2021

Inbound Sales Support Specialist

Comcast
10.2010 - 02.2014

Technical Support Representative

Comcast
10.2008 - 10.2010
Timothy N. Dunlap