Experienced professional in restaurant operations with a focus on cost control, staff development, and enhancing service quality. Successfully maximized profits through strategic vendor negotiations and effective team training.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Veraison Beverage Consulting
Minneapolis
11.2016 - Current
Developed and implemented beverage strategies to enhance client offerings.
Coordinated staff training to improve service quality and efficiency.
Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
FOH Manager
Tailgate Restaurant
Minneapolis
04.2025 - 02.2026
Supervised front-of-house operations and staff during busy service periods.
Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
Encouraged team collaboration among front-of-house employees to create an enjoyable work environment.
Managing Bartender
Olde Brick House
St Cloud
11.2019 - 12.2023
Trained and supervised bartenders on drink preparation techniques.
Managed opening and closing duties which included counting money in registers and setting up workstations.
Developed effective strategies for increasing customer satisfaction and loyalty.
Developed strong relationships with customers to promote loyalty.
Corporate Trainer
Crave American Kitchen & Sushi Bar
Minneapolis
03.2012 - 05.2016
Developed training materials for team members at a popular American kitchen and sushi bar.
Assessed training needs to create tailored programs for diverse employee roles.
Coordinated scheduling of training sessions to maximize employee participation and engagement.
Mentored junior trainers to ensure consistency in training approaches across locations.
Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
Education
Certified Sommelier - Culinary
International Sommelier Guild
Minneapolis, MN
09-2005
Associate of Arts - Culinary Arts
The Art Institutes
Minneapolis, MN
06-2005
Skills
Beverage management
Menu development
Cost control
Vendor negotiation
Staff training
Restaurant operations
Food and beverage operations
Labor management
Wine pairing
Hospitality management
Certification
Sommelier Cretification International Sommelier Guild