Timothy Eli
Haleyville,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
33
33
years of professional experience
Work History
Postmaster
United States Postal Service, USPS
Russellville, AL
08.2012 - 07.2023
- Maintained financial records, including budgets, expenditures, and income.
- Assisted in the hiring and training of new employees.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Created promotional campaigns to increase awareness of postal services available in the area.
- Developed strategies to improve efficiency within the post office's operations.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Implemented measures to reduce operational costs while maintaining quality standards.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Prepared reports on operational activities for upper management review.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Recruited and hired personnel to add talent to team.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Kept shifts properly staffed by creating and distributing work schedules.
- Resolved customer complaints quickly to promote improved service.
- Supervised and coordinated postal facility's operational, management, and supportive services.
Supervisor, Customer Service
United States Postal Service, USPS
Russellville, AL
07.2011 - 08.2012
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Supervisor, Customer Servuce
United States Postal Service, USPS
Florence, AL
04.2000 - 04.2011
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Sales and Service Distribution Associate
United States Postal Service
Athens, AL
04.1995 - 04.2000
- Managed customer orders by selecting appropriate products from inventory for shipment.
- Worked closely with management team on projects related to improving operational efficiency in the warehouse.
- Verified stock levels and identified discrepancies in inventory counts.
- Assisted with loading and unloading containers as needed during peak season periods.
- Weighed mail to determine correct postage.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Organized mailroom to ensure efficient sorting and delivery of packages.
- Utilized computer systems to track, monitor, and manage package deliveries.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Identified discrepancies in documents presented by customers and took corrective action when appropriate.
- Adhered to company policies regarding confidentiality of sensitive information.
- Assisted customers with packing and shipping items using appropriate materials and methods.
- Performed data entry into the computer system to record postal transactions.
- Sold stamps, money orders, certified checks, special delivery envelopes, boxes as needed by customers.
- Operated cash register accurately to process payments from customers.
Collections Agent
Heilig Meyers Furniture
Sheffield, Alabama
08.1994 - 04.1995
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Adhered to all applicable laws, regulations, and company policies.
- Assisted in the development of strategies to improve collections process efficiency.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Maintained accurate records of collection activities in database system.
- Initiated legal action against delinquent customers when necessary.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
United States Marine 0811 Artillery Crewman
United States Marine Corps
Marine Corps Base Camp Lejeune, NC
07.1990 - 07.1994
- Directed and supervised the operation of field artillery cannon systems.
- Provided instruction on the use of weapons systems to new personnel.
- Communicated with other units regarding movement, location, and status of personnel and equipment.
- Inspected weapons systems prior to live fire training exercises.
- Participated in tactical maneuvers as part of a combat unit.
- Supervised loading procedures for ammunition onto vehicles for transport.
- Performed maintenance on weapons, vehicles, and other equipment related to the mission.
- Assisted in setting up firing positions and camouflage techniques.
Education
High School Diploma -
West Fargo High School
West Fargo, ND05-1990
Skills
- Policy compliance
- Customer-Oriented
- Professional Demeanor
- Labor Relations
- Employee Training
- Records Maintenance
- Workforce Management
- Policy Implementation
- Performance Management
- Business Development
- Operations Management
- Financial Management
- Staff Development
- Staff Management
Affiliations
- Wood working.
- Furniture design.
Accomplishments
- USPS Award of Excellence 2020, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012.
Timeline
Postmaster
United States Postal Service, USPS
08.2012 - 07.2023
Supervisor, Customer Service
United States Postal Service, USPS
07.2011 - 08.2012
Supervisor, Customer Servuce
United States Postal Service, USPS
04.2000 - 04.2011
Sales and Service Distribution Associate
United States Postal Service
04.1995 - 04.2000
Collections Agent
Heilig Meyers Furniture
08.1994 - 04.1995
United States Marine 0811 Artillery Crewman
United States Marine Corps
07.1990 - 07.1994
High School Diploma -
West Fargo High School
Similar Profiles
Shana MillerShana Miller
Sales and Service Distribution Clerk at United States Postal Service, USPSSales and Service Distribution Clerk at United States Postal Service, USPS
James KlatyJames Klaty
MAIL CARRIER/Customer Service Representative at United States Postal Service, USPSMAIL CARRIER/Customer Service Representative at United States Postal Service, USPS
Anthony MooreAnthony Moore
(City Letter Carrier ) at United States Postal Service, USPS(City Letter Carrier ) at United States Postal Service, USPS