Timothy Evans

Responsible for handling incoming/outgoing calls with regard to customer accounts. Troubleshooting account issues as they arose. I was able to maintain a very high customer retention rate s per company requirements on numerous occasions.. Completed inter office documentations in a timely and concise manner.

Oversaw & Performed Technical & General Customer Support Services for up to 25+ various sales accounts, which included but were not limited to, Polaris Snowmobiles & Off-Road Vehicles inc., Indian Motorcycles Co. American Cancer Society. Job duties included aiding customers through many forms of general customer service requests, account related technical support troubleshooting requests, account billing services (regarding on-time & delinquent payments), account information updates & many other different types of account change info requests, as well as processing account upgrade requests. In addition to providing these general account functions, I also assisted accounts via customer online sales purchases, & various related sales up-sells & upgrade options. Maintained the most customer accounts of any customer service representative, as well as having the highest customer satisfaction ratings & remarks for several months during my tenure of employment.

Started as a Front Desk Rep responsible for overseeing the day-to-day duties of manning the front desk. Such as handling the daily needs of the residents of the shelter. I moved from that position to the position of Supervisor within a 30-day period. As Supervisor, I became responsible for the supervision of approximately 10-15 people along with various other supervisory duties as required until the shelter closed due to the loss of funding.

Generated sales contracts via calling and incentivizing existing customers or new leads in order to procure additional business. Assisted in technical training of new employees, as well as helped others stay up to date with organizational changes and sales technique best practices. Worked with internal sales account representative team to help foster and promote a positive atmosphere within the department.

Provided expertise to customers on numerous fronts, primarily as a sales associate and customer service representative. Day to day activities included but was not limited to handling appliance sales & general appliance inquiries, appliance deliveries & returns, checking store inventory, stocking & setting up/rotating appliance displays, service & repair appointments scheduling, and also the handling of service calls on appliances under warranty. Typical role as an appliance maintenance technician included a service call visit to assess the appliance’s problem, order the correct parts, and then a subsequent service call visit in order to install the parts once they arrived. Household appliances dealt with on the job were typically washers, dryers, fridges, freezers, stoves, or other various kitchen appliances.