Timothy Eversole
Atwater
Summary
Dynamic customer service professional with a proven track record at Bellevue Bowl and Starbucks, excelling in customer service management and team leadership. Recognized for fostering loyalty through effective complaint resolution and maintaining high standards in inventory management. Committed to delivering exceptional experiences while ensuring a clean and welcoming environment for all patrons.
Overview
17
17
years of professional experience
Work History
Customer Service
Bellevue Bowl
09.2018 - Current
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Established long-term customer relationships by providing exceptional customer service.
- Accurately handled cash register transactions while providing excellent customer service.
- Assign bowling lanes according group size and needs.
- Maintain a clean environment for customers to insure a positive experience.
- Maintain and manage leagues and any issues they may arise on league nights.
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2008 - 07.2018
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific cafe beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
James Logan High School
Union City, CASkills
- Customer service management
- Customer service training
- Work ethic and integrity
- Time management skills
- Cash handling and management
- Cleaning and sanitizing
- Reliability and punctuality
- Inventory management
- Retail merchandising
- Multitasking and organization
- Task delegation
- Team leadership
Timeline
Customer Service
Bellevue Bowl
09.2018 - Current
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2008 - 07.2018
James Logan High School
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