Timothy Falls
Akron,OH
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Piedmont Airlines
12.2019 - Current
- Implemented time saving procedures which increased customer satisfaction by reducing the wait time at check-in and increased our on time departure percentage
- Perform badge audits and supervise secured zones to obtain airport security fulfilling my role as a Ground Security Coordinator
- Maintain up-to-date knowledge of evolving policies and procedures.
- File all complaints and possible ACAA violations as a Complaint Resolution Official.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Room Service Manager
Sheraton Suites Cuyahoga Falls
08.2016 - 08.2021
- Ensured cleanliness and sanitation of designated work areas.
- Anticipated guests' needs, responded promptly, and acknowledged all guests with respect.
- Collaborated with fellow food and beverage managers to enhance operational processes.
- Reduced complaints through attentive oversight of order accuracy and timely deliveries.
- Enhanced team productivity by providing regular training and performance feedback to staff members.
Education
Bachelors Of Multidisciplinary Studies -
The University of Akron
05.2018
High School Diploma And Associate Of Arts -
Akron Early College High School
05.2014
Skills
- Organized
- Leadership
- Adaptable
- Time Management
- Problem-solving
- Customer service
- Multitasking
- Training and mentoring
Timeline
Customer Service Supervisor
Piedmont Airlines
12.2019 - Current
Room Service Manager
Sheraton Suites Cuyahoga Falls
08.2016 - 08.2021
Bachelors Of Multidisciplinary Studies -
The University of Akron
High School Diploma And Associate Of Arts -
Akron Early College High School
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