Quinetta Coleman

KANSAS CITY,MO

Summary

Dynamic leader with proven success at Quest Diagnostic, enhancing team productivity and customer satisfaction through effective problem-solving and workflow management. Skilled in COGNOS and MS Office, with exceptional organizational and communication abilities. Demonstrated expertise in improving operational efficiencies and leading high-performing teams.

Overview

years of professional experience

Work History

Supervisor

Quest Diagnostics

09.1999 - 04.2024

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Track time/attendance of employee. Complete annual & mid-year performance evalutions.
Participates in the interview, selection, and hiring of new employees.
Participates on Quest Management System(QMS) and Process Improvement Teams or other initiatives to neet business objectives.
Excellent organizational, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professional manner.

Group Leader

Transamerica Life Insurance Company

02.1994 - 08.1999

Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
Trained new employees for duties in the Long Term Care department
Issued Long Term Policies in accordance with the particular state's regulations and tequirements.
Delegated tasks strategically and monitored progress for timely completion.
Monitored team performance to identify productivity improvement opportunities.

Education

Master Of Business Administration - Business

University of Phoenix, Kansas City, MO

05.2011

Bachelor - Business

University of Phoenix, Kansas City, MO

05.2007

Skills

PC skills, MS Office applications
Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers

Monitor and provide a safe work environment, prepare incident reports and implement preventative measures
Knowledge of sysyems tools such as COGNOS, Oracle, EMpower, Kronos, Excel, Word

Timeline

Supervisor - Quest Diagnostics

09.1999 - 04.2024

Group Leader - Transamerica Life Insurance Company

02.1994 - 08.1999

University of Phoenix - Master Of Business Administration, Business

University of Phoenix - Bachelor, Business