Timothy Fields
Covington,GA
Summary
Results-driven professional with extensive experience in Salesforce software implementations and technical support. Proven ability to lead teams and coordinate cross-functional collaboration. Skilled in delivering executive-level briefings to stakeholders and driving product improvements. Focused on enhancing client satisfaction through effective solutions.
Overview
2027
2027
years of professional experience
Work History
Sr. Technical Services Engineer
PSIgnite Group, Inc.
Atlanta, GA
07.2019 - Current
- Delivered technical support for clients across multiple products built upon the salesforce platform, enhancing user experience and ensuring customer success
- Coordinated with clients, sales, business analysts, developers, architects, project managers, and product owners to resolve issues and recommend actionable product improvements
- Delivered executive-level status briefings to CTOs, CFOs, Sales VPs, and others
Founder/Owner
SaaS Cafe, LLC
Smyrna, GA
07.2016 - 07.2019
- Established and managed SaaS Cafe's business strategy and vision
- Prepared estimates and secured contracts with clients, Salesforce implementation partners, and ISVs for optimal pricing structure
- Led implementation projects and served as a skilled resource within an implementation team
Director
Perficient
Smyrna, GA
10.2013 - 07.2015
- Scoped multi-million dollar contracts, contributing to delivery team success through effective collaboration
- Coordinated with stakeholders and cross functional teams to align project initiatives with broader organizational goals
- Developed and presented status reports, risk assessments, and technical recommendations to senior stakeholders and executive steering committees
- Developed and maintained internal delivery processes, tools and controls to enhance organizational efficiency and ensure delivery excellence
Director
Astadia
Atlanta, GA
04.2001 - 05.2010
- Led the central US delivery team and ensured that projects were scoped, staffed, scheduled and delivered successfully
- Managed a team of approximately ten members, including project managers, delivery consultants, data migration specialists, integration specialists and developers
- Integrated India and UK acquisitions into established operations to optimize resources
- Developed the largest network of salesforce.com certified experts globally (excluding salesforce)
- Developed project plans, including scope, schedule, and budget, to drive accountability for timely and high-quality execution.
- Delivered more than 100 successful Salesforce implementations
Analyst/Consultant
Thompson Avant International
Atlanta, GA
1995 - 03.2001
- Developed financial projections, for inclusion in bond offerings, supporting the construction of paper and steel mills
- Coordinated with investment bankers, corporate lawyers and industry experts
- Prepared studies, in accordance with IRS regulations, that resulted in tax exempt financing for CAPEX projects
Master Instructor and Financial Management
USAF
Wichita Falls, Texas
06.1982 - 06.1990
- Received STEP promotion and assigned to the mobile training team that converted all USAF bases to the Comptroller Office of the Future applications within three years (Base Budgeting, Integrated Paying & Collecting, Materiel Accounts Payable, Commercial Services Accounts Payable, Commissary Stock Fund and System Adminstration (for which I was block chief)
- Assigned to the Accounting and Finance Center of the USAF to test Comptroller Office of the Future applications before release to the field
- Promoted Below the Zone, awarded Airman of the Quarter and Airman of the Year, featured in an Air Force publication and selected for Instructor duty (and became Master Intructor)
- Managed purchase orders and disbursements, in accordance with USAF regulations, for stock funds at a major logistics base
- Maintained Secret Security Clearance
Education
MBA - Finance And Information Technology
Georgia State University
Atlanta, GA03-1994
Bachelor of Science - Business Administration
Wayland Baptist University
Plainview, TX06-1990
Skills
- Problem solving
- Team leadership
- Salesforce expertise
- Software implementation
- Data analysis
- System integration
- Technical troubleshooting
- Product improvement
- Client relationship management
Timeline
Sr. Technical Services Engineer
PSIgnite Group, Inc.
07.2019 - Current
Founder/Owner
SaaS Cafe, LLC
07.2016 - 07.2019
Director
Perficient
10.2013 - 07.2015
Director
Astadia
04.2001 - 05.2010
Master Instructor and Financial Management
USAF
06.1982 - 06.1990
Analyst/Consultant
Thompson Avant International
1995 - 03.2001
MBA - Finance And Information Technology
Georgia State University
Bachelor of Science - Business Administration
Wayland Baptist University