TIMOTHY FLEMING
Pekin,IL
Summary
Relationship-driven professional with a background in account management, client education, and office support. Brings experience building business relationships, improving customer satisfaction, and keeping day-to-day operations organized and efficient.
Overview
46
46
years of professional experience
Work History
Customer Support Specialist
H & R Block Tax Services
Washington, IL
01.2026 - 04.2026
- Provided assistance to clients with tax return questions, enhancing their understanding and satisfaction at H & R Block.
- Maintained organized office environment and supported Tax Pros with scheduling, record keeping, and file updates to streamline workflow.
- Coordinated client appointments and handled front desk inquiries to ensure efficient operations.
Driver
Enterprise Rent-A-Car
Morton, IL
03.2022 - 01.2026
- Inspected rental vehicles for safety, cleanliness, and road readiness to ensure customer satisfaction.
- Checked fuel, fluid levels, and tire condition before dispatch to maintain vehicle reliability.
- Followed traffic laws, regulations, and defensive driving practices while operating company vehicles.
- Coordinated vehicle movement between Central Illinois locations per hub office direction.
ACCOUNT EXECUTIVE
WORLD PAY
12.2010 - 12.2016
- Established strong ties with businesses in smaller towns across Illinois, enhancing local market presence.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed sales pipeline for payment processing clients, ensuring effective account management across Worldpay accounts.
- Pursued new business opportunities in card payment markets, expanding client base and market reach. in card payment and merchant services markets.
- Conducted integrated sales presentations to illustrate the value of product or service and tailor the call-to-action.
ACCOUNT EXECUTIVE
PRODIGY
08.2009 - 11.2010
- Built strong relationships with customers as an account executive for a large ISO, enhancing customer satisfaction and loyalty.
- Managed merchant sales pipeline for Worldpay payment solutions.
- Presented Worldpay processing options to prospective business clients.
- Developed account strategies for payment services and merchant services.
Owner/General Manager
Ponte Vecchio Restaurant
12.2005 - 08.2009
- Managed small upscale restaurant in Peoria, overseeing front of house and kitchen staff and operations.
- Streamlined budget management and cost control to enhance operational efficiency.
- Managed day-to-day business operations.
- Trained and motivated staff to optimize daily business functions.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Director of Private Label
Eagle Dry Goods
08.2004 - 10.2005
- Led design, sales, and production efforts, collaborating with diverse teams to grow business from inception to significant status in the first year.
- Oversaw merchandise planning, buying, and inventory control for Eagle Dry Goods.
- Directed Eagle Dry Goods daily operations and staffing priorities.
- Led store teams through scheduling, training, and performance coaching.
- Provided timely support to internal and external customers, addressing inquiries and resolving issues effectively.
Director of Private Label
Tommy Bahama
08.1999 - 08.2004
- Led a staff of 25 across design, production, quality control, shipping, and finance teams.
- Directed sales initiatives to acquire new customers and expand relationships with existing clients.
- Increased annual business revenue to over $40M.
Merchandise Manager
Bachrach Men Clothing
09.1991 - 08.1999
- Executed assortment planning strategies to optimize product selection for seasonal displays.
- Sales forecasting, distribution of products, budgeting, control of purchasing, and, analyzing results against budgets.
- Trained subordinates and evaluated their performance to enhance team efficiency.
- Presented updates to senior management on key initiatives.
Buyer
The Limited - Structure and Express for Men
09.1988 - 09.1991
- Tracked and projected unit sales and inventory needs using a proprietary computer system to optimize stock levels.
- Collaborated with the in-house sourcing department to manage product flow and develop new items to enhance offerings.
- Created and sourced products for specific store areas, ensuring alignment with customer preferences.
Buyer
Carson's Pirie Scott
09.1980 - 09.1988
- Selected merchandise assortments for Structure and Express for Men stores
- Negotiated vendor terms for seasonal apparel purchases
- Reviewed sales reports to adjust buying plans
- Collaborated with domestic vendors to streamline product flow, supporting sales objectives and inventory management.
- Partnered with store staff to improve product presentation and drive promotional effectiveness.
Education
Bachelors of Business Administration -
University of Hawaii
01-1980
Skills
- Client relationship management
- Client education
- Attention to Detail
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Verbal Communication
- Written Communication
- Active Listening
- Dependable and Responsible
Timeline
Customer Support Specialist
H & R Block Tax Services
01.2026 - 04.2026
Driver
Enterprise Rent-A-Car
03.2022 - 01.2026
ACCOUNT EXECUTIVE
WORLD PAY
12.2010 - 12.2016
ACCOUNT EXECUTIVE
PRODIGY
08.2009 - 11.2010
Owner/General Manager
Ponte Vecchio Restaurant
12.2005 - 08.2009
Director of Private Label
Eagle Dry Goods
08.2004 - 10.2005
Director of Private Label
Tommy Bahama
08.1999 - 08.2004
Merchandise Manager
Bachrach Men Clothing
09.1991 - 08.1999
Buyer
The Limited - Structure and Express for Men
09.1988 - 09.1991
Buyer
Carson's Pirie Scott
09.1980 - 09.1988
Bachelors of Business Administration -
University of Hawaii