Timothy Garland

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Maintained schedule of class assignments to meet deadlines.

• Managed daily operations of business, including hiring and training staff.
• Negotiated contracts with vendors and suppliers.
• Oversaw budgeting and financial management.
• Maintained relationships with existing clients by providing superior customer service.
• Collaborated with other owners on joint ventures and shared resources.
• Reviewed legal documents related to business operations.
• Ensured compliance with local, state, and federal regulations.
• Provided direction and guidance to employees.
• Conducted performance reviews for employees on a regular basis.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Same as above.

• same as above