TIMOTHY GARRETT
Memphis,TN
Summary
With a proven track record of excellence in facility management and operations leadership, I have successfully overseen various programs related to sales, customer service, human resources, profit enhancement, accounting, and inventory control. Expertise in driving retail operations growth. Strong regional-level financial management experience including budget development, expense control, financial analysis, sales forecasting, labor cost control, and capital expense planning. Comprehensive background in sales management/market development, merchandising logistics, operations management, and profit enhancement.
Overview
18
18
years of professional experience
Work History
District Manager
Carter's Retail
01.2024 - Current
- Lead market of 10 to 12 locations between 13 to 20 millions in sales annually, enforcing high-level results across multiple KPI's. Drove exceptional Customer Experience and culture throughout market and organization.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular store visit's and driving excellence at each location within district.
- Boosted employee morale by creating positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
District Manager
FAMILY DOLLAR
08.2021 - 12.2023
- Oversee operational platform that focuses on driving results with Sales Management, Inventory Control, Talent Development and Retention within District of 14 or more stores and $50MM dollars in sales annually
- Sustaining staffing levels and development within complex structure and geographical zone
- Exercising high level organizational skills to manage budgeting, human resource management, brand elevation and customer and employee relations
- Asset Protection Management and safety of each team member and customer
- Responsible for influencing metrics and initiatives in stores to create profitability and impact asset protection results, talent retention, customer satisfaction, field execution, inventory management and operational excellence
- Ensure Brand Representation exceeds customer expectations, stabilize and monitor inventory control levels to drive sales results and customer satisfaction
- Partner with Regional business support managers to ensure all locations have and understand resources available to them to drive success within the business
- Source great talent and focus on developmental gaps within the business and create a detailed business review to elevate the business
District Manager
DOLLAR GENERAL
11.2018 - 07.2021
- Provide operations analysis, leadership, training and consulting to store managers in fifteen-store region which grosses $45MM annually; control all aspects of business, including operations, sales, inventory management, human resources, merchandising, customer relations, and budgeting
- Utilize effective communication and organizational skills in coordinating and leading multiple training programs on topics including loss prevention, safety, audits and inventory control
- Attract high-caliber individuals, hire all management for district, and implement effective training strategies to raise success rates and achieve consistent sales goals
- Consistently developed and improved skill as a department manager mentor; created a business and sales culture that accepts change and that is focused on building market share, retaining customer loyalty, and working toward market domination
- Maintain close contact with store managers and communicate directives to set the stage for continued market growth
- Insure correct merchandising and product mix in all stores and maintain audits at corporate standards
- Continually review operational expenditures and develop/implement cost controls as necessary to achieve increased efficiency and attain financial/budgetary goals throughout district
- Ranked #2 of 887 District Managers in Region
- Recipient of 2019 Region MVP Award; Region achieved #1 ranking with training compliance
- Achieved Top 20% Shrink Improvement for 2018 and 2019
- Drove CAGR to over 98% and improved overall Customer Service by driving CLR Metrics
Store Manager
Dollar General
07.2016 - 11.2018
- Used effective leadership, Customer Service Management, Inventory Management, Employee Development, and Cost Control skills to build sales and increase profitability for the business with annual sales in excess of $2MM
- Provided leadership to a staff of 8+ associates; controlled day-to-day operations of store operations (inventory management, supervision of personnel, and financial record keeping)
- Led orientation and personnel training programs that emphasized customer service and support; continually monitored staff performance to ensure individual productivity and outstanding levels of customer service
- Oversaw all hiring, developing personnel schedules, maintaining payroll budgets, and controlling overtime
- Ranked #2 of 200 stores on key performance indicator matrix in 2018
- Reduced shrink by 30% or more year over year from 2016-2018
- Two-time recipient of the Memphis Pride Award, for top performing store standards, sales, customer service, retention and on-shelf availability
Nutrition Director
HEALTHY MEALS
06.2014 - 06.2016
- Facilitated US Federal NSLP Program within KIPP Charter School System, servicing 3000+ members daily
- Implemented talent development solutions across the market
- Evaluated the effectiveness of current menu offerings, making adjustments as necessary to meet evolving client demands and industry trends.
- Communicated and negotiated contracts with strategic business partners
- Improved client nutrition by developing personalized meal plans and providing dietary guidance.
- Achieved overall cost reduction of 18%
- Received Operational Excellence Award from KIPP Charter School System and PorterLeath Memphis
Business Banker
REGIONS BANK
07.2013 - 06.2014
- Duties included promoting bank products and services to customers as well as servicing customer accounts and performing various duties in day-to-day operations of the bank
- Served in a leadership role to maintain, support and troubleshoot client account problems, protect day-to-day business integrity through extensive attention to detail
- Opened accounts: checking, savings, loans, safe deposits, and made referrals on investments
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
Retail Sales Consultant
AT&T WIRELESS
10.2006 - 05.2013
- Established a record of communication effectiveness and leadership support in assisting with many aspects of the baseline operations of the business
- Focused heavily on sales culture; with the continued drive toward YoY sales goals, performed cost-benefit analysis to existing and potential customers to maximize sales
- Assisted customers in selections/purchases and utilized 'suggestive selling' techniques in sales; named '#1 Sales Representative' 2007-2008
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Education
Some College (No Degree) - Marketing / Business Administration
SOUTHWEST TENNESSEE COMMUNITY COLLEGE
Memphis, TNSkills
- Expense control
- Sales forecasting
- Labor cost control
- Strategy development
- Local store marketing
- Team motivation
- Leadership development
- Communications
- Motivational speaking
- Efficient in Microsoft Office
Technical Acumen
- Microsoft Office
- Word
- Excel
- PowerPoint
- Access
- Outlook
- Google Analytics
Timeline
District Manager
Carter's Retail
01.2024 - Current
District Manager
FAMILY DOLLAR
08.2021 - 12.2023
District Manager
DOLLAR GENERAL
11.2018 - 07.2021
Store Manager
Dollar General
07.2016 - 11.2018
Nutrition Director
HEALTHY MEALS
06.2014 - 06.2016
Business Banker
REGIONS BANK
07.2013 - 06.2014
Retail Sales Consultant
AT&T WIRELESS
10.2006 - 05.2013
Some College (No Degree) - Marketing / Business Administration
SOUTHWEST TENNESSEE COMMUNITY COLLEGE
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