Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Timothy Garrigus

Store Manager
Sacramento,CA

Summary

Dynamic leader with proven expertise in customer service management and operational efficiency honed at America's Tire Co. Excelled in fostering team collaboration and driving sales through innovative strategies, achieving significant improvements in customer satisfaction and store profitability. Skilled in inventory management and team motivation, adept at creating a positive and productive work environment.

Overview

18
years of professional experience

Work History

Americas Tire Co

Store Manager
05.2006 - Current

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Ohlone College
Fremont, CA

Unfinished from General Education

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Inventory Management
  • Cash Management
  • Shift Scheduling
  • Employee Training
  • Goals and performance
  • Team motivation
  • Sales expertise
  • Bank deposit procedures
  • Operational Efficiency
  • Performance Reviews

Accomplishments

Multiple sales records recorded and accomplished through team building and personal efforts ranging from monthly records in team sales of 350,000 - 800,000 in a month as of recent of 2023. With a personal high of 180,000 of single sales recorded, 2023.

One of the top safety managers recognized in 2021 company wide through due diligence, hard work, and a true care for the safety of my employees.

Timeline

Store Manager

Americas Tire Co
05.2006 - Current

Ohlone College

Unfinished from General Education

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Timothy GarrigusStore Manager