Timothy Gerald Owens II
Hendersonville,US
Summary
- Dynamic Inventory Team Supervisor and Specialized Applications Team Supervisor at the Tennessee Department of Revenue, Vehicle Services Division known for exceptional productivity and efficiency in task completion. Proven track record in leading teams to enhance operational efficiency and deliver exceptional customer service. Skilled in data interpretation, driving strategic initiatives that resulted in significant improvements in service delivery.
- Experienced Team Supervisor with background in managing and developing high-performing teams. Strengths lie in leadership skills, conflict resolution, and strategic planning. Proven track record of boosting team productivity while ensuring adherence to company policies and procedures. Committed to fostering professional growth in team members, leading to increased efficiency and overall company success.
- Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
- 4 years of Title and Registration experience with the Tennessee Department of Revenue, Vehicle Services Division for standard passenger vehicles, Original Equipment Manufacturers Nissan & Volkswagen, Fleet services AT&T & UPS and collaboration with the 95 County Clerk offices in TN, other TN state departments, TN state colleges, Federal agencies and with TRICOR to ensure customers in TN have their product ordered, produced and provided for.
- Expertise in using the following software/applications: Customer Relation Management Software, Revenue Registration & Reporting System, Tennessee Inquiry, NMVTIS, NHTSA, Carfax, TN State, STARS, TN Annotated Vehicle Services Code, TEAMS, Outlook, WebEx,
Overview
4
4
years of professional experience
Work History
Inventory Team Supervisor and Specialized Applications Team Supervisor
Tennessee Department of Revenue
Nashville, TN
08.2024 - Current
- Reviewed documentation for accuracy and adherence to state regulations.
- Facilitated team meetings to discuss updates and address challenges.
- Collaborated with other departments to streamline communication processes.
- Assisted in developing training materials for new team members.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
Motor Carrier Unit Supervisor
Tennessee Department of Revenue
Nashville, TN
07.2023 - 07.2024
- Assisted taxpayers in understanding tax regulations and procedures.
- Maintained organized records of tax filings and payments.
- Conducted research on state tax laws and updates.
- Responded to taxpayer inquiries via phone and email promptly.
- Provided training support to new staff on departmental procedures.
- Provided timely delivery of goods according to customer needs.
- Sorted mail and bundled to organize in sequence of destination.
Motor Carrier Unit Team Lead
Tennessee Department of Revenue
Nashville, TN
02.2023 - 07.2023
- Assisted taxpayers with inquiries and provided necessary information.
- Managed database entries for taxpayer information and records.
- Facilitated communication between departments for streamlined operations.
- Communicated effectively with customers regarding product delivery schedules.
- Sorted mail and bundled to organize in sequence of destination.
- Led daily operations for team handling taxpayer inquiries and assistance.
- Trained new staff on department policies and customer service techniques.
Motor Carrier Customer Service Representative
Tennessee Department of Revenue
Nashville, TN
12.2021 - 02.2023
- Assisted taxpayers with inquiries regarding tax laws and filing procedures.
- Managed data entry for tax records using state revenue software systems.
- Maintained accurate records of taxpayer information and correspondence efficiently.
- Communicated effectively with customers regarding product delivery schedules.
Education
Bachelor of Science - Accounting
DeVry University - Online Campus
Chicago, IL, US06.2025
High School Diploma -
Hunter's Lane High School
Nashville, TN, US05.2006
MBA - Accounting
DeVry University - Online Campus
Chicago, IL, USSkills
- Customer service
- Team leadership
- Data interpretation
- Deadline management
- Financial analysis
- Clerical principles
- Performance evaluation
- Call center operations
- Zendesk operations
- Inventory supervisor
- Recordkeeping
- Active listening
- Dependable and responsible
- Customer relations
Work Phone
615-770-6924
Location - City
Hendersonville
Timeline
Inventory Team Supervisor and Specialized Applications Team Supervisor
Tennessee Department of Revenue
08.2024 - Current
Motor Carrier Unit Supervisor
Tennessee Department of Revenue
07.2023 - 07.2024
Motor Carrier Unit Team Lead
Tennessee Department of Revenue
02.2023 - 07.2023
Motor Carrier Customer Service Representative
Tennessee Department of Revenue
12.2021 - 02.2023
Bachelor of Science - Accounting
DeVry University - Online Campus
High School Diploma -
Hunter's Lane High School
MBA - Accounting
DeVry University - Online Campus