Timothy Gerard
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 8 years of management performance. Experienced at leading a team of 18 members, across 4 separate locations, while also interacting and assisting management across an additional 8 locations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Area Training Manager
Panera Bread
06.2008 - 11.2024
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Implemented on-call system, reducing overtime to its lowest point in 6 years.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised 4 locations, and 18 employees, to enforce high-quality standards of operation.
- Assisted in the management of an additional eight locations when needed.
- Generated financial and operational reports to assist management with business strategy.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Helped in the opening of 10 new locations.
- Lowered employee turnover to its lowest amount in 16 years.
- Organized regular workshops focused on identifying career goals, offering guidance on how best to pursue them within the organization.
- Enhanced employee performance by developing and implementing comprehensive training programs.
Yard Marshall/Interim Assistant Site Manager
Amazon
09.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Enhanced public safety by conducting patrols and surveillance in assigned areas.
- Processed returning packages.
- Creative problem solving for different situations.
- Directed traffic to promote safe loading and unloading of packages.
- Supervised employees, and assisted where needed to meet business goals.
Returns Manager
Abeka Books
06.2006 - 05.2008
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in inventory tracking system.
Cashier
Honey Dew Donuts
06.2004 - 01.2006
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Criminal Justice
Pensacola Christian College
Pensacola, FLAssociate of Arts - Business
Pensacola State College
Pensacola, FL06.2025
Skills
- Quality control
- Leadership and Team Building
- Relationship Building and Management
- Business Development and Planning
- Multi-Unit Management
- Recruitment and Hiring
- Employee Scheduling
- Operations
- Talent Review
- Brainstorming Ideas
- Facility Inspections
Accomplishments
- Achieved Lowest overtime in a 5 year period, by instituting an On-call system for employees.
- Supervised team of 18 staff members.
- Achieved lowest turnover, company wide, by properly vetting, and hiring the best possible candidates.
- Resolved product issues through the use of creative problem solving.
Timeline
Yard Marshall/Interim Assistant Site Manager
Amazon
09.2023 - Current
Area Training Manager
Panera Bread
06.2008 - 11.2024
Returns Manager
Abeka Books
06.2006 - 05.2008
Cashier
Honey Dew Donuts
06.2004 - 01.2006
Associate of Arts - Criminal Justice
Pensacola Christian College
Associate of Arts - Business
Pensacola State College
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