Timothy Glass
Operations Manager
Lawrenceville,GA
Summary
Dedicated Operations Manager with several years of experience leading warehouse, logistics, and distribution operations. Proven ability to manage large teams, oversee fleet and delivery operations, control costs, ensure compliance, and maintain strong relationships with sales teams, builders, and contractors. Experienced in change management, inventory control, and customer resolution in high-volume environments.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager / Assistant General Manager
Builders FirstSource
Tucker
06.2019 - 11.2025
- Assumed full operational leadership in absence of the General Manager.
- Directed daily operations for 35 employees across warehouse, yard, and delivery teams.
- Led a fleet of 10 drivers ensuring on-time and accurate deliveries.
- Supported recruiting, hiring, training, performance management, and terminations.
- Assisted with annual budgeting, cost controls, and financial reporting.
- Maintained strong relationships with sales teams, builders, and contractors.
- Led successful change-management initiatives during BMC to BFS transition.
- Mentored supervisors and junior team members.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Warehouse Manager
Innovative Delivery Systems
Tucker
01.2016 - 05.2019
- Managed receiving, inspection, staging, and inventory control for all furniture.
- Oversaw daily pull-and-stage operations for delivery teams.
- Supervised warehouse associates to ensure quality and timeliness.
- Maintained a clean, organized, and safe warehouse environment.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Drafted policies related to storage space utilization and distribution operations.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Dispatcher / Driver / Yard Foreman
Brand Vaughan Lumber
Tucker
08.2014 - 10.2016
- Routed and supervised fleet of 6 box trucks.
- Coordinated with sales and yard teams for accurate deliveries.
- Resolved builder and contractor delivery-site issues.
- Delivered materials to job sites with accuracy and documentation.
- Photographed deliveries for quality assurance.
- Operated forklifts to load trucks and manage returns.
- Restocked and organized yard inventory.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Lead Driver / Installation Specialist
Décor Moving Services
Atlanta
06.2010 - 10.2011
- Provided white-glove moving services for high-end clients nationwide.
- Inspected, transported, and installed luxury furniture and artwork.
- Coordinated schedules with designers and clients.
- Completed residential, gallery, and showroom installations.
Inventory Management
Communication Test Design, Inc.
Lawrenceville
11.2007 - 03.2010
- Received, tracked, and stored routers for testing and refurbishment.
- Managed inventory using InfoWarehouse.
- Researched and corrected missing inventory.
- Prepared materials for shipment.
Shift Manager
Baldino’s
Doraville
07.2003 - 08.2006
- Managed night crew operations and inventory.
- Handled cash reconciliation and store security.
- Resolved customer concerns.
Customer Service / Inside Sales
Univar USA Pest Control
Chamblee
08.2002 - 05.2003
- Handled order processing and customer accounts.
- Coordinated order fulfillment and resolved issues.
- Assisted with pricing, inventory, and shipping.
Furniture Sales Supervisor / Customer Service
OfficeMax
Doraville
10.1999 - 06.2002
- Managed furniture department operations and displays.
- Processed customer orders and delivery scheduling.
- Assisted with inventory control and store safety.
Education
OSHA Fork Truck Safety & Certification -
Gwinnett Technical College
Forklift Certification -
Warehouse Development Center
Winder, GA 01.2007 - 01/2007
Computer Science, Business Management
Georgia State University
Atlanta, GA 08.1999 - 05.2001
Skills
- Operations & Site Leadership
- Warehouse & Inventory Management
- Fleet & Delivery Operations
- Employee Supervision & Training
- Compliance & Safety Oversight
- Budgeting & Cost Control
- Customer & Builder Relations
- Dispatch & Logistics
- Change Management
- Forklift Certified (Stand-up, Sit-down, Cherry Picker)
- Microsoft Office
- Windows OS
- Goal attainment
- Problem-solving
- Employee relations and conflict resolution
- Inventory & Dispatch Systems
- Employee motivation
- Data Entry & Reporting
- Fleet management
Timeline
Operations Manager / Assistant General Manager
Builders FirstSource
06.2019 - 11.2025
Warehouse Manager
Innovative Delivery Systems
01.2016 - 05.2019
Dispatcher / Driver / Yard Foreman
Brand Vaughan Lumber
08.2014 - 10.2016
Lead Driver / Installation Specialist
Décor Moving Services
06.2010 - 10.2011
Inventory Management
Communication Test Design, Inc.
11.2007 - 03.2010
Forklift Certification -
Warehouse Development Center
01.2007 - 01/2007
Shift Manager
Baldino’s
07.2003 - 08.2006
Customer Service / Inside Sales
Univar USA Pest Control
08.2002 - 05.2003
Furniture Sales Supervisor / Customer Service
OfficeMax
10.1999 - 06.2002
Computer Science, Business Management
Georgia State University
08.1999 - 05.2001
OSHA Fork Truck Safety & Certification -
Gwinnett Technical College