Timothy Golding
Highland,CA
Summary
Skilled Transportation Area Manager with 5+ years of experience at Amazon, specializing in vehicle fleet oversight, operational efficiency, and effective time management. Expertise in leveraging data analytics to enhance cost-effective practices, optimize fleet performance, and drive continuous improvements. Proven ability to resolve conflicts, mentor teams, and foster a collaborative environment, ensuring compliance with industry standards while driving business growth.
Recognized for delivering innovative, budget-conscious solutions that reduce costs without compromising service quality. Strong leadership capabilities, with a focus on team development and operational excellence. Adept at implementing strategic initiatives that improve logistics efficiency
Overview
12
12
years of professional experience
Work History
Transportation Area Manager
Amazon
03.2020 - 09.2025
- Managed and coached a team of 15 transportation associates, ensuring daily and weekly operational targets were met in a fast-paced logistics environment.
- Tracked and analyzed key performance indicators (KPIs) including defect rates, on-time departures, and equipment readiness to support consistent outbound performance.
- Led a root-cause analysis initiative to address elevated outbound defect rates, identifying that 30% of defects stemmed from trailer mechanical issues (air systems, tires, and lighting).
- Implemented a proactive equipment audit and inspection process, focusing on earlier defect detection at outbound dock doors to prevent shipment delays.
- Enhanced inspection procedures by introducing visual documentation standards, requiring real-time photo verification to improve accountability and compliance.
- Increased team ownership and inspection accuracy by standardizing defect reporting and verification processes.
- Piloted process improvements over a two-week period, reducing outbound defect rates to 10% and improving operational reliability.
Transportation Associate
Amazon
08.2017 - 03.2020
- Completed yard trailer moves within Amazon's standard performance metric of 7 minutes per move, supporting efficient yard operations.
- Performed DOT-compliant trailer inspections to identify safety defects before trailers were released for outbound loads.
- Conducted pre-trip and post-trip inspections on hostler vehicles in accordance with Amazon and company safety standards.
- Checked trailers in and out of the yard management system to support On-Time Departures (OTD) and meet Amazon customer delivery commitments.
- Reported mechanical defects, safety issues, and inspection results accurately to operations and maintenance teams.
- Followed standard operating procedures (SOPs) to maintain safety, compliance, and operational efficiency.
Customer Service Representative
Amazon
05.2016 - 07.2016
- Acted as the first line of support for customers via telephone, addressing inquiries regarding orders, product details, payment matters, E-commerce Logistics, Billing/Refund Procedures, Digital Subscription Management.
- Achieved a consistent customer satisfaction rating of 90%+, exceeding company targets.
- Maintained up-to-date knowledge of product and service changes.
Warehouse Worker
Amazon
08.2013 - 2017
- Worked across all warehouse departments, including Receiving, Stow, Pick, Pack, Ship Dock, and AFE (Amazon Fulfillment Engine), demonstrating flexibility and cross-functional expertise.
- Helped open and launch the AFE department, supporting startup operations, process setup, and workflow optimization. Exceeded productivity goals, contributing to the AFE department breaking Amazon sorting records in 2015.
- Operated powered industrial equipment safely and efficiently, including forklift, clamp truck, and walkie rider, in compliance with OSHA and Amazon safety standards.
- Followed standard operating procedures (SOPs) to ensure quality, safety, and on-time shipment of customer orders.
- Assisted with training and supporting new associates during department expansion and peak periods.
- Consistently demonstrated strong attendance, teamwork, and problem-solving skills in a high-volume warehouse environment.
Education
High School Diploma -
San Gorgonio High School
Highland, CA06.2010
Skills
- Warehouse Operations Management
- Team Leadership & Workforce Supervision
- Safety Compliance & Equipment Inspections
- Performance Metrics & KPI Tracking
- Process Improvement & Continuous Improvement
- Inventory & Flow Management
- On-Time Shipping & Receiving Operations
- Root Cause Analysis & Problem Solving
- Cross-Functional Communication
- Quality Control & Defect Reduction
Timeline
Transportation Area Manager
Amazon
03.2020 - 09.2025
Transportation Associate
Amazon
08.2017 - 03.2020
Customer Service Representative
Amazon
05.2016 - 07.2016
Warehouse Worker
Amazon
08.2013 - 2017
High School Diploma -
San Gorgonio High School