Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Timothy P. Gonzalez

McAllen,TX

Summary

I am an experienced, hardworking, ambitious, and motivated individual seeking employment in a company with a challenging work environment that will give me the tools for growth and allow me to be part of a growing company. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience

Work History

Team Manager

Panera Bread
Mcallen, TX
11.2024 - Current
  • Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
  • Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
  • Delegated work to staff, setting priorities and goals.

UBER/LYFT DRIVER

MCALLEN/SAN ANTONIO, TX
08.2018 - Current
  • Provided transportation to locals in the city I was living in
  • Provided excellent customer service to each and every rider
  • Successfully completed all rides in a timely matter
  • I haven't had a Uber or Lyft run in a while but I am still technically able to as I please

Assistant Manager

Hungry Howies Pizza & Subs
San Antonio, TX
09.2023 - 10.2024
  • Implemented quality control measures to uphold company standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Amazon Delivery Driver

RGV delivers
02.2022 - 09.2023
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Navigated routes with relevant map programs and GPS systems.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Verified accuracy of items loaded onto truck against shipping documents.

DELIVERY DRIVER/ASSISTANT MANAGER

HUNGRY HOWIE'S
SAN ANTONIO
02.2015 - 02.2022
  • Supervising and monitoring team members
  • Provided on hand training to all new hires
  • Successfully executed and maintained company inventory on a daily basis
  • Provided exceptional customer service by listening to our customers' needs and wants

DELIVERY DRIVER

HUNGRY HOWIES
SAN ANTONO/MCALLEN
08.2010 - 02.2015
  • Provided delivery service to our customers in a safe manner
  • Performed a variety of interior and exterior duties
  • Collected and disposed of trash and other refuse in proper receptacles
  • Provided excellent customer service to all incoming and outgoing costumers
  • Successfully completed all jobs by a time requested
  • Prepared food as ordered
  • Restocked and organized inventory

Education

DIPLOMA -

JAMES NIKKI ROWE HIGH SCHOOL
01.2009

Skills

  • Leadership
  • Influencing
  • Delegating
  • Networking
  • Communication
  • Negotiation
  • Listening
  • Written communication
  • Information absorption
  • Problem solving
  • Motivation
  • Feedback

Languages

English
Professional

Timeline

Team Manager

Panera Bread
11.2024 - Current

Assistant Manager

Hungry Howies Pizza & Subs
09.2023 - 10.2024

Amazon Delivery Driver

RGV delivers
02.2022 - 09.2023

UBER/LYFT DRIVER

08.2018 - Current

DELIVERY DRIVER/ASSISTANT MANAGER

HUNGRY HOWIE'S
02.2015 - 02.2022

DELIVERY DRIVER

HUNGRY HOWIES
08.2010 - 02.2015

DIPLOMA -

JAMES NIKKI ROWE HIGH SCHOOL

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Timothy P. Gonzalez