Summary
Overview
Work History
Education
Skills
Websites
References

TIMOTHY GRANTHAM

Tucson,AZ

Summary

Experienced Network Technician adept in network configuration and security management. Recognized for problem-solving expertise and effective communication, contributing to smooth network functionality and team collaboration.

Overview

11
11
years of professional experience

Work History

Network Technician

TEKsystems/Tucson Medical Center
Tucson, AZ
02.2025 - Current
  • Installed and configured network hardware to optimize performance in hospital environment.
  • Monitored systems to ensure continuous uptime across multiple locations.
  • Troubleshot user connectivity issues, resolving challenges efficiently.
  • Provided technical support, clarifying complex information for non-technical staff.
  • Resolved routing, wireless, and network-related challenges effectively.
  • Maintained detailed records of repairs, upgrades, and installations.
  • Implemented VoIP systems to improve communication efficiency.
  • Configured VoIP phones for employees at various locations.
  • Completed the Cisco 2024 CCNA V1.1 (200-301) course via CBT Nuggets.

System Administrator II

Connections Health Solutions
Tucson, AZ
06.2020 - 08.2024
  • Enhanced network reliability and security by managing Cisco/Meraki switches and Avigilon systems.
  • Implemented IT solutions for new sites, supporting expansion with robust network setups.
  • Conducted hardware/software repairs, ensuring minimal downtime and optimal performance.
  • Optimized asset management using DRA system, boosting inventory tracking and resource allocation.
  • Collaborated on IT projects to align technical solutions with business objectives.
  • Elevated IT infrastructure efficiency through Office 365 and Active Directory optimization.
  • Monitored network performance, ensuring operational efficiency and security.
  • Configured user accounts and permissions to maintain secure staff system access.

Break Fix Technician

Raytheon
Tucson, AZ
07.2018 - 06.2020
  • Achieved high repair accuracy for Apple and Samsung devices through specialized hardware repair techniques.
  • Implemented advanced troubleshooting methods for iOS and Android platforms, enhancing overall efficiency.
  • Collaborated with cross-functional teams to resolve complex hardware issues effectively.
  • Diagnosed and repaired various cellular devices, ensuring optimal functionality and thorough documentation.
  • Provided technical support onsite and remotely while educating end users on system operations.
  • Executed computer system replacements, user installations, and ongoing maintenance.
  • Supported Blackberry/iOS systems, managing Blackberry Enterprise Server for over 10,000 users.
  • Performed hardware component replacements and configured software for improved performance.

Technical Consultant

Sprint
Tucson, AZ
08.2017 - 07.2018
  • Led sales calls with new and existing customers to strengthen client engagement.
  • Identified customer needs to enhance retention through targeted sales strategies.
  • Utilized market trend analysis to refine sales approaches, boosting conversion rates for Intuit products.
  • Collaborated with cross-functional teams to create tailored solutions for long-term client relationships.

Small Business Sales

Intuit
Tucson, AZ
12.2016 - 05.2017
  • Provided product guidance to small business owners, maximizing the benefits of Intuit's financial tools.
  • Repaired Apple and Samsung devices, boosting customer satisfaction and retention.
  • Managed inventory, ensuring timely availability of repair parts and accessories.
  • Communicated with vendors for new parts and RMA, improving operational efficiency.
  • Partnered with sales team to provide technical expertise, enhancing customer experience and driving sales.

Technical Consultant/Sales

My Gadget Gear
Tucson, AZ
02.2016 - 08.2016
  • Developed new repair techniques for emerging device models, staying ahead of industry trends.
  • Analyzed client needs to recommend suitable technology solutions.
  • Developed technical documentation for user support and troubleshooting.
  • Provided mobile device technical support to customers over the phone and in person.
  • Reviewed customer feedback regarding device performance post-repair.
  • Repaired faulty components within a variety of electronic devices.
  • Assisted with training new employees on retail operations, policies, and procedures related to selling mobile devices.
  • Coordinated with vendors to ensure the timely delivery of new mobile devices, parts, and inventory.
  • Provided assistance with mobile device setup and configuration.
  • Managed inventory, ordering supplies as needed.

Customer Service

GEICO
Tucson, AZ
11.2014 - 09.2015
  • Achieved 97% customer satisfaction through efficient service and support for billing and policy changes.
  • Recommended additional services, resulting in 65% acceptance while maintaining call durations under 360 seconds.
  • Tracked data independently and collaborated with team to ensure seamless customer support.
  • Resolved complex billing issues, ensuring accuracy and compliance with clear explanations.
  • Facilitated call routing to appropriate departments, enhancing customer experience.

Education

High School Diploma -

Mishawaka High School, Mishawaka, IN
05-1998
  • Completed online course on 2024 CCNA V1.1 (200-301) via CBTnuggets

Skills

  • Network troubleshooting and security
  • Asset management and inventory control
  • User account and access management
  • Cisco systems and router security
  • System monitoring and administration
  • Helpdesk support and user assistance
  • Hardware installation and mobile device management
  • Remote access solutions and VoIP implementation
  • Onboarding and offboarding processes
  • Active Directory management
  • Incident response strategies

References

References available upon request.

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