Timothy Gray
Dixon,CA
Summary
Adept Service and Refrigeration Technician Skilled in troubleshooting and customer service, consistently delivering high-quality solutions. Maintains rigorous attention to detail and safety standards, ensuring peak performance and reliability in all tasks. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Key
Livermore, CA
08.2021 - 10.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Refrigeration Technician
RSI
Sacramento
10.2019 - 10.2021
- Demonstrated adaptability by working proficiently on varied types of refrigeration equipment across diverse industries such as healthcare, foodservice, and retail environments.
- Improved system efficiency by conducting thorough diagnostics and implementing preventive maintenance measures for refrigeration systems.
- Performed predictive, preventive, and corrective maintenance on diverse systems.
- Read and interpreted blueprints to understand different models.
- Upheld a clean and organized working environment by maintaining tools, equipment, and workspaces in excellent condition for optimal performance and safety.
- Delivered high-quality installations for a wide range of commercial clients including supermarkets, restaurants, hotels, warehouses, and manufacturing facilities.
Service Technician
CPI
Hayward, CA
10.2017 - 10.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Refrigeration Technician
PMC
Sacramento, CA
10.2016 - 10.2019
- Improved system efficiency by conducting thorough diagnostics and implementing preventive maintenance measures for refrigeration systems.
- Maintained safety standards by using appropriate protective gear and adhering to best practices.
- Conducted diagnostic tests and read results.
- Ensured safety compliance by following industry standards, guidelines, and regulations when installing or repairing refrigeration systems.
- Performed predictive, preventive, and corrective maintenance on diverse systems.
Education
Journeyman - HVACR
UA342
Concord, CAJourneyman Card - HVAC
Local 104
San Leandro, CADiploma - High School
American Heritage Christian School
Hayward, CA06.1995
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
Certification
EPA Certified
Timeline
Service Technician
Key
08.2021 - 10.2024
Refrigeration Technician
RSI
10.2019 - 10.2021
Service Technician
CPI
10.2017 - 10.2019
Refrigeration Technician
PMC
10.2016 - 10.2019
Journeyman - HVACR
UA342
Journeyman Card - HVAC
Local 104
Diploma - High School
American Heritage Christian School