Timothy Green
New Market,AL
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
11
11
years of professional experience
Work History
IT Field Support Technician
525 Technologies
Huntsville, AL
09.2025 - Current
- Diagnosed network connectivity problems using industry-standard troubleshooting techniques.
- Collaborated with team members to resolve complex IT support tickets efficiently.
- Conducted regular maintenance on IT equipment to ensure optimal performance.
- Assisted in the rollout of new technologies across multiple sites and departments.
- Installed and configured computer systems and peripheral devices at client locations.
- Provided technical support for hardware and software issues in various environments.
Tech Support Representative
Verizon Wireless
Huntsville, AL
02.2015 - 07.2025
- Provided technical assistance for mobile devices and network issues.
- Diagnosed customer problems using troubleshooting software and tools.
- Educated customers on device features and service plans effectively.
- Escalated complex issues to specialized support teams as needed.
- Documented customer interactions and resolutions in the ticketing system.
- Maintained knowledge of new products, services, and promotions regularly.
- Collaborated with team members to improve support processes continuously.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Demonstrated advanced product knowledge to solve customer issues.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Education
Bachelor of Science - Computer Information Systems
Jacksonville State University
Jacksonville, AL12-2014
High School Diploma -
Randolph County High School
Wedowee, AL05-2005
Skills
- Call center operations
- Network configuration
- System diagnostics
- Hardware troubleshooting
- Hardware diagnostics
- Data recovery
- Software installation
- System administration
- Performance testing
- Technical troubleshooting
- Verbal and written communication
- Customer service
- Application installations
- TCP/IP
- Hardware upgrades
- Ticket management
- LAN/WAN
- Active Directory management
- Microsoft Azure experience
Timeline
IT Field Support Technician
525 Technologies
09.2025 - Current
Tech Support Representative
Verizon Wireless
02.2015 - 07.2025
Bachelor of Science - Computer Information Systems
Jacksonville State University
High School Diploma -
Randolph County High School