Timothy Gregory

• Operated vehicle safely in highly congested areas with no traffic violations.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Verified accuracy of all deliveries against order forms.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Minimized company liability and risks to loads by obeying traffic laws.

• Leveraged platforms such as Ubersmith, ServiceNow, SalesForce, NetSuite and InBlue to provide IT solutions to customers
• Engaged multiple customers directly to provide review of contracts, negotiated terms, position services and escalate issues to the Customer
• Handled escalated tickets and responded to internal/external emails/correspondence regarding specific ticket status
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Deleted and upgraded server capacity for businesses both domestic and international

• Headed the data organization projects
• Provided exceptional customer service experiences up to 50+ customers in a day by receiving and responding promptly to customer requests via phone, chat or email
• Learned and leveraged systems like Microsoft Business Navigation and Zendesk to be proactive in customer feedback, issue resolution, order management and customer satisfaction
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Maintained knowledge of new product offerings and changes for order provisioning processes.
• Handled customer credit applications and partnered with credit manager for approval and account setup.

• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Communicated product information with confidence and educated consumers about company.
• Increased sales by effectively communicating product benefits.

• Consistently made the list for Top 10 callers of the week out of a calling team of 50+ callers
• Adhered to rigorous four-step asking process whilst also building rapport with different alumni
• Routinely met monthly metrics and KPI goals set by the company
• Updated alumni information and keyed all contact details into database, maintaining high levels of accuracy and efficiency.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Dean’s List at Kennesaw State University

• Dean's List Fall 2020
• 3.5GPA