Timothy Hamilton

Customer Care Representative with extensive experience at Convey Health Solutions, recognized for building trust and improving customer satisfaction. Proficient in problem analysis and strategic planning, successfully managed warranty counseling processes to optimize expense controls while ensuring compliance with data protection regulations. Dedicated to providing exceptional service in fast-paced environments.

• Top Sales Awards, Most Satellite Internet Services, 03/01/15
• Top Sales Awards, Most Direct TV Services/Installs, 06/01/14

• Customer Service
• Retail Sales
• Greeted customers and offered assistance when needed.
• Directed Customers to areas of interest upon entering the store
• Completed new stock and catalog supplies restock
• Provided service team with feedback
• Provided Customers With Urology and Ostomy Supplies
• Accepted Medicare, Medicaid and Private Insurance verification and billing.
• Sent Customers free samples of the newest, most innovative products available from Liberator Medical Supply
• Set-up re-order reminders to ensure the customer never ran out of their personal supplies.
• Billed both primary and secondary insurance providers to ensure customer satisfaction.
• Enrolled Customers during Open Enrollment period for United Health Care
• Provided Information about optional benefits to qualifying health care recipients
• Supplied customers with written responses and information, and followed up on customer communications.
• Representative for various Cable and internet companies (Direct TV, Xfinity/Comcast, BrightHouse, CenturyLink, AT&T).
• Provided the best solutions for internet and cable from data base providers listed for their location.
• Investigated and resolved service issues and/or product problems
• Worked with administration: forwarded requests and unresolved issues to the designated resource.
• Responded promptly and answered/resolved customer inquiries and complaints.

• Excellent Organizational Skills and Customer Service Orientation.
• Flexible and Adaptable
• Ability to work under pressure with minimum supervision
• Problem Analysis and Problem Solving
• Maintains a High Level of Professionalism
• Planning and Implementing Strategies
• Meets or Exceeds Productivity Goals - Patient, Efficient, and Consistent

Worked as a personal trainer for many years implementing healthy habits and ideas to young and older members of the YMCA.

Offered volunteer services to at risk youth to show them we all might have had a uncertain upbringing and still can come out in control and move forward in a positive way.

Picked mountain biking as a hobby and fell in love the freedom while riding and learning to control riding on off rd trails under challenging conditions.