Timothy Han
Los Angeles,CA
Overview
5
5
years of professional experience
Work History
Sales Operations Administrator
Lakeshore Learning Materials
03.2022 - Current
- Utilize Salesforce to efficiently and accurately allocate new leads to Sales Representatives on a national and international scale, sourced from various channels including retail stores and marketing platforms such as Pardot
- Contribute to management of customer records within Salesforce for Sales Representatives, involving tasks such as creating, updating, and streamlining customer and contact information to ensure accuracy and relevance
- Responsible for managing, updating, and producing a weekly Retail Leads Report, providing Upper Sales Management with a comprehensive overview of all Retail Leads assigned to representatives, as well as Quarterly Bid reports that tracked sales and volume of two high volume customers
- Lead new hire device check team to ensure prompt and thorough setup of all sales representatives' devices, to ensure smooth use upon representative receiving devices as well as collaborate closely with IT department to help refine device set up process to 100% accuracy
- Oversee daily quote assignment process, involving analysis of sales, bid, and solutions quotes from BART system, territory-zip code matching, and assignment of quotes to sales representatives
- Analyze lost sales funnel leads to assess sales volume, order value, and ROI, contributing to accurate Sales Representative commission calculations and optimizing lead investments
- Serve as resource for Sales Representatives, aiding in Salesforce management and lead-related tasks, including record maintenance, lead generation, and resolving Representatives' issues.
Sales Associate/Buyer
RIF Orange County/Los Angeles
10.2019 - 01.2022
- Engaged in executing and supporting sneaker and clothing buyouts for customers, staying aware of current sneaker and streetwear trends to inform decisions on stock requirements, pricing while negotiating with customers, and setting competitive price points for store merchandise
- Performed other daily shop duties, including organizing shelves and racks to maintain visual appeal, online social media advertising and engagement through Instagram to showcase products and build loyalty with customers, and End of Day register tasks to ensure register is balanced for the following day
- Communicated with managers across both Los Angeles and Orange County locations to ensure seamless stock management and monitoring across all storefronts
Education
Bachelor of Science - Business Administration
California State University, Long Beach
Long Beach01-2021
Skills
- Strong Experience and Proficiency with Microsoft Excel including experience with functions, pivot tables, and data analysis Base knowledge of PowerQuery and Power BI
- Strong Experience and Proficiency in Salesforce and CRM tools with deep understanding of user interface and functionalities of Salesforce
- Adaptable team player adept at managing requests, ensuring task completion, and embracing diverse responsibilities to boost team performance and morale Strong ability to quickly learn and adapt to new tasks to contribute effectively to team success
- Google Digital Marketing & E-Commerce Certified
Timeline
Sales Operations Administrator
Lakeshore Learning Materials
03.2022 - Current
Sales Associate/Buyer
RIF Orange County/Los Angeles
10.2019 - 01.2022
Bachelor of Science - Business Administration
California State University, Long Beach
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