Timothy Harrigan
Management
Augusta,GA
Summary
Dedicated manager who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly I quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Dedicated [retail worker with more than 7 years in retail and customer service. Possesses a firm commitment to customer service that has been described as "second-to-none" by employers.
Overview
21
21
years of professional experience
Work History
Water Mitigation Technician
Restoration One
12.2023 - Current
- Strengthened relationships with other contractors involved in the restoration process through effective collaboration efforts when necessary.
- Enhanced customer satisfaction by promptly addressing water damage concerns and providing efficient mitigation solutions.
- Demonstrated adaptability by effectively handling unexpected changes or challenges during restoration projects.
- Decreased downtime between jobs by properly maintaining tools and equipment according to manufacturer guidelines.
- Reduced property damage by quickly responding to emergency calls and assessing the extent of water damage.
- Performed accurate moisture readings with specialized tools for optimal drying conditions.
- Collaborated with insurance adjusters, documenting losses and ensuring timely claim processing for clients.
- Optimized resource allocation by regularly updating and sharing progress reports with team members and supervisors to ensure all projects were completed within budget and schedule constraints.
- Provided superior customer service, addressing client concerns professionally while offering expert guidance on potential next steps post-mitigation services.
- Prevented mold growth by thoroughly cleaning affected areas with antimicrobial agents.
- Supported team members in efficiently completing tasks and maintaining high-quality work standards.
- Managed inventory of equipment and materials, ensuring adequate resources were available for each project.
- Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
- Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.
- Promoted company reputation through exceptional service delivery, generating positive word-of-mouth referrals from satisfied clients.
- Contributed to overall company success by consistently meeting or exceeding performance targets set forth by management.
Club Security Guard
TRU SECURITY
07.2023 - Current
- Acted as a reliable liaison between club management and patrons, addressing concerns and disputes in a fair, professional manner.
- Contributed to a reduction in liability claims through diligent documentation of incidents and relevant evidence collection efforts.
- Enhanced club safety by conducting thorough security checks and monitoring entrances and exits.
- Provided exceptional customer service, addressing patron concerns regarding safety and security while maintaining a welcoming environment.
- Participated in ongoing training programs to continually enhance personal expertise in club safety procedures and best practices.
- Deescalated potential conflicts through tactful communication and proactive intervention strategies.
- Facilitated timely emergency responses by maintaining clear communication channels with fellow security staff and management.
- Improved overall club atmosphere by ensuring the prompt removal of unruly or intoxicated individuals.
- Maintained a secure environment by enforcing strict adherence to club policies and regulations.
- Streamlined incident reporting processes, enabling faster resolution of issues and minimizing disruptions to business operations.
- Conducted regular perimeter patrols to identify potential risks and maintain optimal venue security.
- Checked IDs and closely examined patrons' faces to verify age.
- Used metal detectors or performed pat-downs and bag searches.
- Patrolled exterior and interior of premises.
- Enforced dress codes and refused objectionable attire.
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
Driver/Mover
Two Men And A Truck
04.2023 - 12.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 20,000lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Strapped items down over protective padding to secure throughout transportation.
- Followed verbal and written instructions to properly move and ship products.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed safety protocols to prevent accidents and injuries.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
- Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Arranged items at destination according to customer requests and instructions.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Collaborated with other movers to establish priorities during complex moves involving multiple locations or large quantities of items.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
- Increased repeat business through professional interactions and top-notch service for all clients.
- Developed checklist for move-day essentials, ensuring nothing was overlooked.
Delivery Driver/ Appliance Installer
Eastcoast Appliance
07.2020 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
- Reduced installation errors by carefully following manufacturer guidelines for various appliances.
- Minimized disruptions in customer homes or businesses during the installation process by maintaining clean work areas throughout the project.
- Assisted in training new team members on proper installation techniques, resulting in increased team efficiency.
- Demonstrated versatility by effectively installing various types of appliances such as refrigerators, ovens, washers, dryers, dishwashers, cooktops, and microwaves.
- Improved company reputation by providing exceptional customer service during appliance installations.
- Maintained up-to-date knowledge of industry trends and advancements, enabling the ability to install cutting-edge appliances efficiently.
- Maximized safety standards by adhering to proper lifting techniques and using appropriate tools for appliance installations.
- Adhered to company policies and procedures while maintaining a high level of professionalism during appliance installations.
- Collaborated with sales and service departments to ensure seamless communication and coordination for all appliance installations.
Driver/Helper
FIDELITY MOVING & STORAGE
06.2014 - 07.2018
- Supervised material flow, storage and global order fulfillment
- Unloaded, picked, staged and loaded products for shipping
- Oversaw warehousing and storage practices and housekeeping
- Followed proper selection procedures as established by the company
- Transported goods from racks, shelves and vehicles
- Worked at a rapid pace to meet tight deadlines
- Verified and recorded the count and condition of cargo received
- Banded, wrapped, packaged and cleaned equipment
- Loaded flat bed by forklift and hand truck
- Cleared damaged items and loaded freight.
Grocery Supervisor
PATHMARK
06.2011 - 08.2013
- Interviewed, hired and trained new team members
- Delegated tasks to team members to optimize productivity
- Supervised [12] employees per shift
- Handled products and equipment in accordance with safety and sanitation guidelines
- Handled resets according to schedule, including deleted and new merchandise
- Ordered and shelved weekly sale items for customers
- Built attractive holiday and seasonal displays for merchandising program
- Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks
- Checked out customers and bagged items quickly
- Praised by management for being a fast and efficient worker, requiring little supervision
- Cleaned walls, fans and drains in bakery coolers, display cases and work areas
- Stocked meat cases
- Broke down heavy pallet loads of cases, boxes and bags
- Managed an efficient, friendly and effective crew of 12
- Arranged and stocked department displays
- Provided performance feedback and coached employees with setting quarterly goals
- Gave every customer immediate and undivided attention
- Complied with health and sanitation practices and procedures
- Rewarded and disciplined associates
- Stocked, priced, front-faced and rotated merchandise
- Monitored UPC codes
- Maintained knowledge of current product locations
- Swept floors and maintained sweep logs
- Stocked displays with new and transferred merchandise
- 7 years grocery store experience.
Organic In-Stocker
FAIRWAY SUPERMARKET
10.2010 - 02.2013
- Guided customers in choosing items that reflected personal style and shape
- Explained information about the quality, value and style of products to influence customer buying decisions
- Replenished floor stock and processed shipments to ensure product availability for customers
- Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day
- Recognized as top sales generator, increasing sales level by 70% in 2010 alone
- Consistently met and exceeded department expectations for productivity and accuracy levels.
Instock team leader
TARGET
05.2008 - 11.2010
- Consistently received a 100% rate of customer satisfaction
- Replenished floor stock and processed shipments to ensure product availability for customers
- Explained information about the quality, value and style of products to influence customer buying decisions
- Administered all point of sale opening and closing procedures
- Guided customers in choosing items that reflected personal style and shape
- Operated a cash register to process cash, check and credit card transactions
- Recommended merchandise based on customer needs
- Placed special orders and called other stores to find desired items
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Described merchandise and explained operation of merchandise to customers
- Managed team of 14 professionals
- Served as mentor to junior team members.
Subway Sandwich Artist
Subway
10.2007 - 08.2009
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests, team members, and managers
- Maintained high standards of customer service during high volume, fast-paced operations
- Prepared all food orders within a 2-3 minute time frame
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
- Reported to each shift on time and ready to work.
Backstock/loader
Time Movers
08.2005 - 09.2007
- Loading/unloading of household furniture, office furniture, hospital furniture, etc.., expert in safe relocation of all items and goods, truck size varies from pack trucks to 26 footers, customer service experience, and moving/packaging expertise.
Education
Diploma - Math
Boy & Girls High School
Brooklyn, NY07.2004
Skills
- Conflict Resolution (10 years)
- Customer Service (10 years)
- Team Leader (10 years)
- Shipping (10 years)
- Pallet jack (10 years)
- Sales (10 years)
- Warehouse supervisor experience
- Warehouse experience
- Forklift
- Materials handling
- Heavy lifting
- Warehouse distributions
- Structural Drying Techniques
Inventorytracking
True
Inventorycontrolprocedures
True
Warehouseandfulfillment
True
Cashhandlingaccuracy
True
Resultsoriented
True
Detailoriented
True
Strategicplanner
True
Excellentmultitasker
True
Workswellindependently
True
Strongcommunicationskills
True
Superiorcommunicationskills
True
Flexibleschedule
True
Cheerfulandenergetic
True
Superbsalesprofessional
True
Stafftraininganddevelopment
True
Strongorganizationalskills
True
Savvynegotiator
True
Activelisteningskills
True
Basicclericalknowledge
True
Sharpproblemsolver
True
Approachable
True
Courteousdemeanor
True
Dedicatedteamplayer
True
Energeticworkattitude
True
Analytical
True
Adaptiveteamplayer
True
Relationshipselling
True
Customerserviceexpert
True
Barcodescanning
True
Openingclosingprocedures
True
Positiveoutlook
True
Palletjackandhandtruckoperation
True
Punctualandreliable
True
Shippingandreceiving
True
Liftsupto280pounds
True
Safetyoriented
True
Overtheroadexperience
True
Defecttracking
True
Safetystandardstraining
True
Safetyconscious
True
Nutritionalknowledge
True
Customerservicefocused
True
Meetingdeadlines
True
Timeline
Water Mitigation Technician
Restoration One
12.2023 - Current
Club Security Guard
TRU SECURITY
07.2023 - Current
Driver/Mover
Two Men And A Truck
04.2023 - 12.2023
Delivery Driver/ Appliance Installer
Eastcoast Appliance
07.2020 - 12.2022
Driver/Helper
FIDELITY MOVING & STORAGE
06.2014 - 07.2018
Grocery Supervisor
PATHMARK
06.2011 - 08.2013
Organic In-Stocker
FAIRWAY SUPERMARKET
10.2010 - 02.2013
Instock team leader
TARGET
05.2008 - 11.2010
Subway Sandwich Artist
Subway
10.2007 - 08.2009
Backstock/loader
Time Movers
08.2005 - 09.2007
Diploma - Math
Boy & Girls High School
Packingandscanningorders
True
Neatcleanandprofessionalappearance
True
Comfortablestandingforlongtimeperiods
True
Commercialdeepfryerandsliceroperation
True
Provenleader
True
Engagingpersonality
True
Culinaryknowledge
True
Restaurantmanagement
True
Storemaintenanceability
True
Personal Information
Title: Management
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