Timothy Harris
Katy,TX
Summary
High-energy, positive, and collaborative professional with a unique blend of quality engineering and quality assurance experiences spanning 20+ years in the information technology, engineering, telecommunications, medical diagnostic systems, and digital commerce arenas. Strong team building, leadership, and communication skills coupled with a genuine passion for winning. Seeking an opportunity to partner with a team in need of a champion for quality.
Overview
20
20
years of professional experience
Work History
Director Quality Management, Client Services
Charles Hudson Technology Solutions
Cambridge, MA
01.2022 - Current
- Lead the Quality Engineering teams (both On-shore and Off-shore) efforts for multiple in-flight projects
- Meet with client CIO Leadership team weekly to provide project status updates and align on business needs
- Generating and presenting weekly Executive status reports to Executive Leadership Team
- Routinely meet with QE Test Managers to stay apprised of projects, potential issues, and any impediments
- Forecasting resource allocations for projects based on timelines and any resource availability
- Managing budgets to ensure actual spends are consistent with estimates
- Working with cross-functional technical and business teams to understand pain-points and to gather understanding of any additional opportunities for test support
- Provide coordination and oversight of all CIO portfolio application projects
- Responsible for business process and continuous improvement, strategic planning for all projects
- Provide support and analysis of infrastructure (lower environments) dedicated to the formal management and evaluation of ongoing projects and strategic initiatives.
Sr. Manager Quality Assurance – Digital Commerce
Academy Sports and Outdoors
Katy, TX
11.2019 - 01.2022
- Coordinated test efforts to coincide with all respective project and active release testing
- Worked with business and technical teams to provide solution-level testing and related quality assurance activities for all production-bound code
- Responsible for development, execution, tracking, and results reporting of manual test cases for assigned projects/features
- Reviewed use case documentation, participated in the test installation cycles and defined work plans for multiple projects
- Defined the time estimates and work plans necessary to achieve the goals for the entire test effort for multiple projects running in parallel
- Identified, communicated & managed escalations regarding project timelines & milestone risks
- Performed UAT testing for both web and mobile apps testing
- Ensured quality metrics were met at all milestones and was the quality owner of the entire project team for all assigned projects
- Worked with contributors and automation team to ensure automated (N+1) regression test cases were delivered with each assigned project
- Coordinated the installation, upgrades, configuration and troubleshooting of packaged application/code solution to internal/tests and production environments
- Responsible for business process and continuous improvement strategic planning of all projects
- Ensured QE teams performed system, integration, functional and regression testing of web- based applications and forms.
Program Manager Quality Assurance - Digital Commerce
AutoZone Inc
Memphis, TN
05.2008 - 11.2019
- Managed the Quality Assurance team responsible for ensuring high quality deliverables to the AutoZone B2B and B2C production web environments
- Led test case evaluations, defect metrics across internal development projects within the System Integration Test, UAT and Production deployments as needed
- Validated requirements for system testing, report preparation, defect recording, and defect tracking
- Used HP ALM, Soap UI, for Testing and Defect remediation
- Responsible for conducting Integration tests and supported the implementation methodologies of newly documented, standardized, repeatable testing processes
- Performed functional, system, user interface, and regression testing
- Supported project management activities across all dimensions of projects (scope, schedule, and cost) as well as project quality, risks, and resources
- Worked directly with product owners and project managers to understand business and user needs
- Ensured QE teams perform system, integration, functional and regression testing of web- based applications and forms
- Installed required hardware for test environments including Windows PC, Point-of-Sale terminals, printers, pin pads, connections to electronic payment networks.
Application Solutions Software Reliability Engineer (ASSRE)
NCR Retail Solutions Division
Atlanta, GA
01.1998 - 05.2008
- Created and executed test plans, test cases, and test schedules for the Self-Check-Out Terminal (SCOT) solution
- Ensured established methodologies and standards were used for testing of customer deliverables
- Verified requirements were both testable and verifiable and tracked
- Responsible for conducting Integration test and support the implementation methodologies of new documented, standardized, repeatable testing processes
- Performed functionality, system, user interface, regression, and security testing
- Validated requirements for system testing, report preparation, defect recording, and defect tracking
- Use best practices to carry out business process analysis, process measurements, and change management activities.
Education
M.I.S. Systems Test Excellence Program (S.T.E.P. - Advanced) – Certification -
University of Memphis
01.2013 - 06.2013
Medical Equipment and Optical School (USAMEOS) Bio-Medical Engineer – Certification -
United States Army (Veteran - A.D.)
01.1995
Electronics Engineering Technology – BS -
Florida A&M University
01.1993
Skills
- Requirements gathering, functional design Team building, mentoring, resource allocations Relationship building, account management, communications (written/visual) Solution delivery, process improvement, vendor management, resource management, risk management
- Project Management Tools: Confluence, SmartSheet, MS Teams, Slack, SharePoint Office Tools: MS Office, Excel, PowerPoint, Visio Test Tools: HP ALM, SOAP UI, Quick Test Pro, Fire Bug, Test Director, Quality Center, Jira, VSTS, Selenium, Appium, Quantum Metrics, Tealium, Google Analytics
Timeline
Director Quality Management, Client Services
Charles Hudson Technology Solutions
01.2022 - Current
Sr. Manager Quality Assurance – Digital Commerce
Academy Sports and Outdoors
11.2019 - 01.2022
M.I.S. Systems Test Excellence Program (S.T.E.P. - Advanced) – Certification -
University of Memphis
01.2013 - 06.2013
Program Manager Quality Assurance - Digital Commerce
AutoZone Inc
05.2008 - 11.2019
Application Solutions Software Reliability Engineer (ASSRE)
NCR Retail Solutions Division
01.1998 - 05.2008
Medical Equipment and Optical School (USAMEOS) Bio-Medical Engineer – Certification -
United States Army (Veteran - A.D.)
Electronics Engineering Technology – BS -
Florida A&M University
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