Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Harris

Broken Arrow,OK

Summary

Results-driven FTT Tier II Network Engineer with Zayo Group expertise in diagnosing network issues and executing troubleshooting protocols. Proven ability to enhance network performance through effective communication and collaboration. Skilled in advanced network tools and technical documentation, ensuring minimal outages and swift resolutions. Adaptable problem-solver committed to delivering exceptional customer support.

Overview

13
13
years of professional experience

Work History

FTTx Network Engineer

Zayo Group
11.2015 - Current
  • Diagnosed and resolved network issues by monitoring capacity and performance metrics.
  • Executed troubleshooting protocols for Nokia, Cisco, Fujitsu, and Cyan, including some circuit configuration.
  • Delivered support services for devices such as hubs, switches, and routers.
  • Maintained clear communication with customers to ensure understanding of technical issues.
  • Collaborated with third-party providers for efficient troubleshooting and work scheduling.
  • Utilized advanced network tools to assess customer impact and minimize outages.
  • Engaged with leadership and internal teams to ensure timely customer notifications are sent.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

IT Technician

DISH
05.2012 - 11.2015
  • Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.

Education

Networking Security

Adrian College
Adrian, MI

High School Diploma -

Sam Houston
Arlington, TX
06.2003

Skills

  • Network diagnostics and monitoring
  • Technical documentation analysis
  • Problem-solving expertise
  • Verbal and written communication
  • Rapid learning and adaptability
  • Team collaboration and individual contributions
  • Network device monitoring
  • Commitment to continuous learning

Timeline

FTTx Network Engineer

Zayo Group
11.2015 - Current

IT Technician

DISH
05.2012 - 11.2015

High School Diploma -

Sam Houston

Networking Security

Adrian College

Similar Profiles

CREATE PROFILE
Timothy Harris