Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Harris

Florence,SC

Summary

Dynamic Operations Administrator with a proven track record at FedEx: Ground, excelling in customer engagement and problem-solving. Recognized for strong multitasking abilities and commitment to quality assurance, consistently exceeding performance metrics while fostering collaboration and maintaining high standards of service delivery.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Ops Coordinator position. Ready to help team achieve company goals.

Operations professional with strong focus on optimizing processes and driving efficiency. Skilled in project management, problem-solving, and team collaboration. Dependable in adapting to changing needs and ensuring seamless operations. Known for strategic thinking, effective communication, and delivering consistent results.

Overview

12
12
years of professional experience

Work History

Operations Administrator

FedEx:Ground
09.2024 - Current
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Evaluated current operational practices and suggested improvement strategies.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Increased productivity with organized and effective scheduling, task allocation, and resource management.

Senior Service Agent

Federal Express
02.2021 - 09.2024
  • Maintained strong relationships with clients, leading to increased loyalty and repeat business.
  • Developed customized solutions for clients by understanding their unique needs and expectations.
  • Championed continuous improvement initiatives that contributed significantly towards enhancing overall departmental efficiency and effectiveness.
  • Managed high-priority cases, ensuring prompt resolution and minimal downtime for clients.
  • Established open lines of communication within the team, fostering an environment of collaboration and support.
  • Provided expert advice on product features and benefits, enabling clients to make informed decisions about their purchases.
  • Introduced innovative approaches to problem-solving that led to improvements in overall team performance.
  • Consistently met or exceeded performance metrics, demonstrating commitment to excellence in service delivery.
  • Implemented quality control measures to uphold company standards across all services provided.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Team Member

Taco Bell
03.2018 - 12.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Cook

Hardee's
01.2015 - 08.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Concierge Agent

Aramark
04.2013 - 09.2015
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
  • Assisted guests with reservations, ensuring a seamless booking experience.
  • Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
  • Provided exceptional customer service by anticipating and addressing guest needs proactively.

Education

GED -

Youthbuild
Washington, DC
06-2014

Skills

  • Verbal and written communication
  • Customer engagement
  • Customer support
  • Staff training
  • Staff support
  • Telephone etiquette
  • Quality assurance
  • Production
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Professionalism

Timeline

Operations Administrator

FedEx:Ground
09.2024 - Current

Senior Service Agent

Federal Express
02.2021 - 09.2024

Team Member

Taco Bell
03.2018 - 12.2020

Cook

Hardee's
01.2015 - 08.2017

Concierge Agent

Aramark
04.2013 - 09.2015

GED -

Youthbuild

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