Timothy Hart
South Bend,IN
Summary
Customer/Player-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer/player satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Clubhouse Manager
South Bend Cubs High A Affiliate of Chicago Cubs
South Bend , IN
03.2021 - Current
- Work Minor league Spring Training, performing all clubhouse duties.
- Prepare and maintain a safe, clean, and professional Clubhouse, including the Umpire Room, Coach's Office, Dressing Areas, Restrooms, Showers, and Training Room, before, during, and following games.
- Perform all team laundry duties.
- Distribute team equipment, including uniforms, bats, balls, and other essential gear.
- Inventory equipment and work in conjunction with the Arizona team complex when equipment or supplies are needed.
- Work closely with the front office to adhere to all PDL and Midwest League Clubhouse Guidelines.
- Shopping for clubhouse snacks, toiletries, and other clubhouse items.
- Keep clubhouse snacks and beverages stocked.
- Set up and break down pre- and post-game meals.
- Provide general support and fulfill baseball-related requests from staff and players.
- Set up of the field and dugout for early field work, batting practice, and game.
- Assist in loading/unloading team buses for team arrivals and departures.
General Manager/Account Manager
AHI Corporate Housing
Nashville , TN
07.2013 - 12.2020
- Communicating with clients by phone, through email, and face-to-face to ensure their needs are understood and addressed.
- Review client and guest relations issues and resolve them when necessary.
- Building strong client relationships to maintain old business and acquire new customers.
- Quick and accurate responses to large volume, time-sensitive requests; ensuring total guest satisfaction, bidding on, and winning leads.
- Lead, manage, and hold team members accountable.
- Participate in industry and local market networking opportunities.
- Build local property partnerships and negotiate fees, terms, and rental rates.
- Review and/or acquire new housing inventory as needed.
- Oversaw budget management and P&L statements.
- Perform periodic apartment inspections to make sure inventory is up to standards.
- Maintained and monitored inventory of furniture and housewares.
Education
Some College (No Degree) - Hospitality Management
Widener University
Chester, PASkills
- Problem-solving abilities
- Effective Communication
- Multitasking
- Teamwork and Collaboration
- Adaptability
- Attention to Detail
- Strong organizational skills
- Strong work ethic
Timeline
Clubhouse Manager
South Bend Cubs High A Affiliate of Chicago Cubs
03.2021 - Current
General Manager/Account Manager
AHI Corporate Housing
07.2013 - 12.2020
Some College (No Degree) - Hospitality Management
Widener University
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