Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Hart

Madison

Summary

Detail-oriented compliance professional seeking new opportunity with extensive experience in ensuring regulatory adherence across business operations. Proven expertise in conducting audits, developing policies, and training staff on protocols. Strong knowledge of industry regulations and best practices, complemented by a collaborative approach with cross-functional teams to uphold operational standards. Recognized for exceptional communication and problem-solving skills, dedicated to risk mitigation and maintaining the highest ethical standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Compliance Specialist

R.E. Garrison Trucking
Cullman
01.2025 - Current
  • Developed and maintained a compliance database and customer scorecard system, improving reporting accuracy and monitoring efficiency.
  • Reviewed customer accounts and shipment transactions to detect and resolve compliance issues.
  • Designed and delivered training programs on regulatory compliance, increasing team adherence to customer standards.
  • Partnered with management to align internal policies with customer-specific compliance requirements.
  • Resolved scorecard inquiries and complaints professionally and efficiently.
  • Enhanced shipment tracking visibility by 42%, improving customer satisfaction.
  • Facilitated employee understanding of system integrations between McLeod and external customer platforms, such as SAP, MercuryGate, Uber Freight, and E2Open. Provided guidance on data flow, communication protocols, and system functionality to improve operational efficiency, and ensure accurate, real-time information exchange across platforms.

Customer Service Team Lead /Key Account Manager

R.E. Garrison Trucking
Cullman
08.2021 - 12.2022
  • Led a team of five customer service representatives, providing coaching and performance feedback.
  • Served as the primary liaison for key accounts, strengthening client relationships, and retention.
  • Assessed team performance and implemented improvement plans to enhance service quality.
  • Worked with leadership to prioritize workflows and achieve team goals.
  • Maintained team schedules to ensure seamless service delivery.

Key Account Manager

R.E. Garrison Trucking
Cullman
08.2015 - 08.2021
  • Acted as a communication bridge between customers, internal departments, and external facilities.
  • Delivered responsive, high-quality customer support across multiple channels.
  • Managed accurate customer records and account updates.
  • Collaborated with sales and leadership to resolve complex issues, and renegotiate rates.
  • Identified and implemented process improvements in collaboration with operations and brokerage teams to enhance efficiency.

Education

Bachelor of Science - Business Management

Athens State University
Athens, AL
07-2023

Associate of Applied Science - Transportation And Office Management

Wallace State Community College
Hanceville, AL
12-2017

Skills

  • Compliance database management
  • Regulatory analysis
  • Policy development
  • Scorecard reporting
  • System integration
  • Customer relationship management
  • Customer service and compliance
  • Auditing and risk mitigation
  • Team leadership and training
  • Process improvement
  • Cross-functional collaboration
  • Communication and problem solving
  • Workflow management
  • Client relationship management
  • Compliance oversight
  • Compliance monitoring

Certification

  • Fourkites Carrier Certification - January, 2023

Timeline

Customer Compliance Specialist

R.E. Garrison Trucking
01.2025 - Current

Customer Service Team Lead /Key Account Manager

R.E. Garrison Trucking
08.2021 - 12.2022

Key Account Manager

R.E. Garrison Trucking
08.2015 - 08.2021

Bachelor of Science - Business Management

Athens State University

Associate of Applied Science - Transportation And Office Management

Wallace State Community College

Similar Profiles

CREATE PROFILE