Timothy Hatter
Palmyra,VA
Summary
Dynamic operations leader with a proven track record at QSLM AT THE BARCLAY, driving strategic planning and operational efficiency. Expert in cost control and team leadership, I successfully implemented process improvements that enhanced productivity and reduced expenses. Committed to fostering employee development and delivering exceptional customer service.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Operations and Management
QSLM AT THE BARCLAY
Charlottesville, VA
01.2025 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Implemented quality control measures to maintain high standards of service delivery.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
- Achieved significant cost savings by renegotiating vendor contracts and optimizing supply chain logistics.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
- Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
- Improved project delivery times, adopting agile methodologies and fostering collaborative environment that encouraged quick decision-making and flexibility.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Enhanced operational resilience by developing and implementing robust contingency plans that ensured continuity of operations in face of unexpected disruptions.
- Fostered culture of continuous improvement by leading workshops and training sessions on best practices and innovative operational strategies.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
- Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
- Reduced environmental impact by leading sustainability initiatives, including waste reduction programs and adoption of green technologies.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Construction Foreman
JACK SPRAGUE LLC
Heathsville, VA
01.2010 - 01.2020
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Verified and submitted team timesheets.
- Consistently met deadlines under pressure through diligent time management abilities.
- Inspected work for compliance with applicable regulations and job specifications.
- Ensured timely completion of projects by developing and maintaining schedules for work progress.
- Demonstrated strong leadership skills in coordinating multiple subcontractors to ensure seamless integration within overall project timelines.
- Resolved conflicts among crew members professionally, promoting a cohesive working environment.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Enhanced project efficiency by delegating tasks and supervising construction crew members.
- Optimized resource allocation by effectively managing equipment, materials, and labor resources.
- Contributed to the successful completion of complex projects with effective problem-solving skills in challenging situations.
- Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
- Maintained accurate records of project details, including permits, inspections, blueprints, and change orders for easy reference.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Increased team productivity by managing personnel assignments according to individual skill sets and expertise levels.
- Implemented cost-saving measures through efficient management of budgets and reducing waste during construction processes.
- Improved client satisfaction with consistent communication and updates on project status.
- Achieved high-quality results through meticulous inspection of completed work to ensure adherence to specifications.
Supervisor
Strickland and Wilson
Newport News, VA
01.1998 - 01.2001
Education
Plumbing, Electrical, And HVAC
New Horizontal
Newport News, VAPhysically
South Side Community
RemoteHigh School
Phoebus High
Hampton, VASkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvement
- Quality assurance
- Cost control
- Leadership training
- Workforce planning
- Schedule oversight
- Performance analysis
- Risk mitigation
- Resource allocation
- Capital spending
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Staff management
- Employee development
- Customer service management
- Customer service
- Employee relations
- Business leadership
- Customer relations
- Hiring and onboarding
- Performance improvements
- Relationship building
- Performance evaluation and monitoring
- Organizational structuring
- Proficient in software
- Staff hiring
- Employee motivation
- Recruitment
- Budget development
- Staff development
- Data management
- Goal setting
- Budget control
- Policy development and enforcement
- Delegating work
- Staff scheduling
- Scheduling
- Performance evaluations
- Financial oversight
- Department oversight
- Cost reduction
- Revenue forecasting
- Performance improvement
- Inventory tracking and management
- Inventory control
- Delegation
- Purchasing and planning
- Training management
- Sound judgment
- Employee scheduling
- Inventory management
- Contract administration
- Records organization and management
- Employee reviews
- Assignment delegation
- Desktops, laptops, and mobile devices
- Database maintenance
Accomplishments
- Collaborated with team of 3 in the development of James City Fire Station #5.
- Supervised team of 60.
- Effectively ran and managed facilities operations in a 179 unit apartment building with a total of 400 rooms almost single handedly.
Certification
• Basic Plumbing
• Engine Mechanic
• Floor Technician
• Chemical Safety Training
• Some Electrical
• Servesafe
• Window Installation
•Roofing
• Diolouge Techicner
•Metalwork
• Bloodborne Pathogen Certified
• Siding Installation
• Biohazard Certified
• Forklift Operator
• OSHA 30 - Commercial
• OSHA 30 - Residential
• VCT Certification
Timeline
Director of Operations and Management
QSLM AT THE BARCLAY
01.2025 - Current
Construction Foreman
JACK SPRAGUE LLC
01.2010 - 01.2020
Supervisor
Strickland and Wilson
01.1998 - 01.2001
Plumbing, Electrical, And HVAC
New Horizontal
Physically
South Side Community
High School
Phoebus High