Timothy Heckard
Thornton,CO
Summary
With nearly 12 years of experience in the oil and gas industry, I have spent the last 5 years supervising and managing day-to-day operations. During this time, I obtained a CDL Class A license and gained proficiency in operating heavy equipment. However, my passion lies in the information technology field, and I have decided to transition into a professional career in IT. To further my knowledge and skills, I attended LeaderQuest, an ACI Learning Company, where I completed courses in information technology and cybersecurity, specifically the Computer User Support Specialist (CUSS) program and Information Security Analyst (ISA) program. My certifications include CompTIA A+, Network+, Security+. Held, Axelos ITIL 4 Foundation. I took courses in Certified Network Defender, and Certified Ethical Hacker. Currently, I am studying for CCNA certification. I am actively seeking opportunities as an IT Specialist, Help Desk Technician, Desktop Support Technician, Network Support Technician, Service Desk Analyst, Field Support Technician, or Technical Support Specialist.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Frac Equipment Operator
Liberty Oilfield Services
10.2023 - Current
- Drive CDL Class A
- As well as operating forklifts, cranes, front end loaders and other heavy equipment
- Ran network connections for our trucks or connecting wifi for new trucks in line
- Equipment troubleshooting, electronic and mechanical
- (Networking, Windows, LAN, WAN)
- Heavy excel usage to track millions of $ worth of supplies
- Continued to learn all the new features on our equipment as it rolls out
- Performed training on all equipment for my new operators
- Calibration of pressure sensors
Equipment Operator
Compass Energy Services
07.2023 - 10.2023
- Contributed to successful job completions by safely operating high-pressure pumps and mixing equipment according to established protocols.
- Reduced risks associated with transportation accidents by adhering to all applicable driving laws when moving heavy machinery between locations.
- Monitored controls and interpreted instrument readings to locate faults or obstacles.
- Took on added shifts to accomplish work required to meet customer requirements and schedules.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
IT Rep III
Xfinity
02.2022 - 07.2023
- Using Finesses to answer calls and Service Now to complete tickets
- (Phone and Email)
- Providing remote support
- Locate and update users Active Directory (AD) and Group Policies
- Manage users in AZURE Directory
- Managing devices in Intune
- Manage Microsoft Exchange accounts
- Working escalated tickets and having them resolved or mediated in less than 4 hours
- Working on call after hours and 24 hours on weekends and holidays
- Ordering and activating phones and ipads for employees
- Issuing new laptops and setting them up
- Ordering equipment for shipment to users houses for remote work
IT Specialist II
Denver Health
09.2020 - 02.2022
- Using Finesses to answer calls and Cherwell to complete tickets
- (Phone and Email)
- Working with hospital equipment and programs
- (EPIC)
- Holding #1 stats in my whole department for 8+ months
- Handling 300+ emails and 800+ calls a month on average
- Locate and update users Active Directory (AD) and Group Policies
- Perform in person and remote support for hospital staff and patients
- Complete quality assurance on Tier 1, 2 and 3 calls
- Train new Tier 1 staff members to perform Help Desk duties
Service Supervisor II
Halliburton
01.2011 - 04.2020
- Supervised 16+ employees
- Drove CDL Class A
- As well as operating forklifts, cranes, front end loaders and other heavy equipment
- Made all deciding job critical calls and had full responsibility for our site while I was on shift
- Ran network connections for our trucks or connecting wifi for new trucks in line
- Set up ACE for operations of the fleet
- Equipment troubleshooting, electronic and mechanical
- (Networking, Windows, LAN, WAN)
- Replaced computers (Daisy) in the field
- Planned group traveling in semis
- (Permits, hotels, fuel stops, route)
- Heavy excel usage to track millions of $ worth of supplies
- Continued to learn all the new features on our equipment as it rolls out
- Performed training on all equipment for my new operators
- Double checked time cards before being submitted daily
Education
Information Security Analyst (ISA) -
LeaderQuest, an ACI Learning Company
Centennial, CO12.2021
Computer User Support Specialist (CUSS) -
LeaderQuest, an ACI Learning Company
Centennial, CO07.2020
Skills
- Microsoft Windows
- Mac OSX
- IOS
- Microsoft Office Suite
- McAfee
- Adobe products
- Microsoft Exchange
- Active Directory
- Cherwell
- Cisco Unity
- Citrix
- Director
- DUO
- EPIC
- Finesse
- RDP
- SCCM
- Webex
- Pro-Active identification of hardware
- Problem-solving
- Remote technical support
- Storage capabilities
- Network support
- Network troubleshooting
- IP addressing
- Wireless networking
- TCP/IP
- LAN/WAN
- Staff education and training
- Component replacement
- VLAN
- Wi-Fi
- VPN
- VOIP
- Technical support
- Hardware installation
- Troubleshooting and Diagnostics
- LogMeIn
- Customer service
Websites
Certification
- ITIL Foundation Certification, 07/20
- A+ Certification, 08/20
- Network+ Certification, 03/21
- Security+ Certification, 07/21
- Certified Ethical Hacker (Pending), 03/22
Timeline
Frac Equipment Operator
Liberty Oilfield Services
10.2023 - Current
Equipment Operator
Compass Energy Services
07.2023 - 10.2023
IT Rep III
Xfinity
02.2022 - 07.2023
IT Specialist II
Denver Health
09.2020 - 02.2022
Service Supervisor II
Halliburton
01.2011 - 04.2020
Computer User Support Specialist (CUSS) -
LeaderQuest, an ACI Learning Company
Information Security Analyst (ISA) -
LeaderQuest, an ACI Learning Company
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