Summary
Overview
Work History
Skills
Timeline
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Timothy Hedrick

Middletown,CT

Summary

Results-focused professional with 14 years of experience in restaurant and hospitality. Delivers executive support, team leadership, and exemplary customer service. Proficient in office management, accounting, human resources, and contract management. Recognized for multitasking, leadership, problem solving and cultivating relationships with customers, staff, and vendors.

Overview

10
10
years of professional experience

Work History

General Manager

Mondo
Middletown, CT
08.2022 - 09.2024
  • Installed systems resulting in an 18% growth in total sales.
  • Implemented optimal techniques resulting in a 10% reduction in overhead expenses.
  • Streamlined the sales process and increased profits by 8% through transitioning to an online sales model.
  • Drove operational efficiency by overseeing and making real-time adjustments, resulting in peak performance for employees and increased sales.
  • Sustained competitive pricing through effective inventory management, vendor relationships, and regular price audits.
  • Updated online menus and managed customer inquiries through social media.
  • Responsible for employee recruitment, payroll management, employee reviews, and employee training programs.
  • Maximized restaurant efficiency by streamlining POS operations and protocols.
  • Formatted spreadsheets for several food suppliers
  • Developed exceptional communication skills while embodying an approachable presence.
  • Leveraged contacts in vendor services to achieve cost savings in food procurement.
  • Facilitated community give-back events to raise funds for local schools and teams.

Operations Manager

Frank Pepes Pizza Napoletana
New Haven, CT
11.2014 - 08.2022
  • Managed inventory, shift scheduling, and financial duties.
  • Increased efficiency of food and paper ordering by implementing procedural changes.
  • Managed recruitment, training, and schedule coordination for a team of 82 staff members.
  • Ensured optimal performance of all equipment through regular maintenance
  • Scheduled and coordinated private events.
  • Successfully oversaw multiple vendor partnerships.
  • Created comprehensive BOH training manuals to ensure uniform expectations for performance at all positions.
  • Led training and orientation initiatives for new staff through working interviews and workshops.

Skills

  • Menu costing
  • Building customer loyalty programs
  • Service contracts
  • Profit and revenue-generating strategies
  • Vendor sourcing and solution buying
  • Schedule management
  • Human resources
  • Customer relationship management
  • Staff-retention programs
  • Training programs
  • Brand-building strategies
  • Exceeds sales projections

Timeline

General Manager

Mondo
08.2022 - 09.2024

Operations Manager

Frank Pepes Pizza Napoletana
11.2014 - 08.2022

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Timothy Hedrick