TIMOTHY HENSON
Customer Service Manager
DANIELSVILLE,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Center Manager
GAS EQUIPMENT COMPANY, A MAKEEN Energy Company
Lawrenceville, Georgia
10.2017 - Current
- Organized and balanced multiple priorities within fast-paced environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Identified opportunities and found solutions for continuous improvement.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Customer Service Manager
Gas Incorporated
Winder, Georgia
05.2016 - 10.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Cleared years of back logged service in less than 4 months.
Delivery Driver/Service Tech
Thrifty Propane
Midvale, Ohio
08.2013 - 04.2015
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
Ferrellgas Delivery Driver
Ferrellgas
Hebron, OH
11.2011 - 07.2013
- Delivered LP Cylinders to commercial accounts in and around the Columbus area.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
Forklift Operator
FedEx
Grove City, OH
05.2011 - 10.2011
- Loading and unloading of trailers
- Final QC of palatalized loads prior to shipping
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Heavy Diesel Mechanic
Self-employeed
Clarksville, TN
05.2009 - 10.2009
- Maintained a fleet of tractor trailers for various customers in the Clarksville area
- Conducted preventative maintenance and scheduled service work
- Brake and Tires
- Suspensions
- Trailer decks
- Electrical
- Hydraulic
- Exterior engine work
Squad Leader
US Army
Ft. Campbell, KY
07.2001 - 11.2008
- Conducted preventative maintenance and made necessary repairs on a variety of wheeled vehicles ranging from 2k tilt frame fork lift to eight wheeled vehicles
- Systems worked on include:
- Brake and tire (Hydraulic and pneumatic)
- Hydraulic
- Electrical
- Steering
- Suspension
- Engine (no tear downs or rebuilds)
- Drive train
- Squad Leader:
- Managed and trained a team of 12 individuals
- Coordinated schedules and set appointments
- Evaluated staff performance on a monthly basis
- Submitted weekly evaluation reports to senior officials
Education
Associate's Degree - CAD/CADD
ITT Tech
01.2014 - 05.2016
Skills
Microsoft Office
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Customer Service Center Manager
GAS EQUIPMENT COMPANY, A MAKEEN Energy Company
10.2017 - Current
Customer Service Manager
Gas Incorporated
05.2016 - 10.2017
Associate's Degree - CAD/CADD
ITT Tech
01.2014 - 05.2016
Delivery Driver/Service Tech
Thrifty Propane
08.2013 - 04.2015
Ferrellgas Delivery Driver
Ferrellgas
11.2011 - 07.2013
Forklift Operator
FedEx
05.2011 - 10.2011
Heavy Diesel Mechanic
Self-employeed
05.2009 - 10.2009
Squad Leader
US Army
07.2001 - 11.2008
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