Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Timothy Hernandez

Commerce City,CO

Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices for American Airlines. Hardworking, disciplined and reliable manager with demonstrated record of success. Well-qualified and results-oriented professional. Years of successful experience in positions of increasing responsibility and duties. Consistent performer with track record meeting or exceeding goals and customer expectations, skilled at educating customers and recommending best options to meet needs. Qualified team player with polished communication skills: verbal, written, interpersonal, presentations, and rapport building.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator (CSC)

American Airlines
09.2021 - Current
  • Able to coordinate staff to meet the needs of the operation, last minute if needed
  • Help agents with completing their assignments on time
  • Assisted passengers with any questions they had with regards to ticketing issues or rebookings
  • Open and close aircraft doors
  • Proficient with Microsoft Word, Excel, Qik CHK, Teams, Gate Reader
  • Moved Jetbridges to meet aircrafts
  • Always there to help agents out whenever they needed help or need something
  • Assigned flights to agents and filled in any gaps with myself if I was short staffed during the shift.

Customer Service Agent (CSA)

American Airlines
06.2021 - 09.2021
  • Rebooking passengers
  • Sell tickets and check passengers in
  • Boarding/Controlling flights
  • Making on-time departure flights
  • Meeting aircrafts.

Customer Assistant Representative (CAR)

American Airlines
03.2021 - 06.2021
  • Assisted passengers with checking in using the kiosks
  • Collected passenger bags after tagging their checked bags
  • Answered any questions that passengers had
  • Restocked kiosk machines when needed.

Education

High School Diploma -

Middle Park High School
Granby, Colorado
01.2006

Skills

  • Great communication skills
  • Advanced computer proficiency (both PC and Mac)
  • Quick learner
  • Multi-tasking ability
  • Bilingual - Spanish/English (speak, read and write)
  • Friendly demeanor
  • Customer service excellence
  • Schedule Coordination
  • Workflow Management
  • Time Management
  • Problem-Solving
  • Team Building and Leadership

Certification

  • CPR Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Coordinator (CSC)

American Airlines
09.2021 - Current

Customer Service Agent (CSA)

American Airlines
06.2021 - 09.2021

Customer Assistant Representative (CAR)

American Airlines
03.2021 - 06.2021

High School Diploma -

Middle Park High School

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Timothy Hernandez