Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Hewitt

Cookeville,TN

Summary

Reliable and upbeat customer service professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Diligent Material Handler offering experience moving loads quickly and without damage. Attentive and safety-focused with proven history of identifying potential hazards. Works well in both team and independent roles.

Overview

17
17
years of professional experience

Work History

Material Handler

FlowServe
Cookeville, TN
11.2021 - Current
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Received and unpacked shipments and new equipment as directed.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Demonstrated and applied product knowledge of company SKUs.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.

Warehouse Worker

Value Pet Supplies
Livingston, TN
08.2019 - 11.2021
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.

General Laborer

Smith And Sons Construction
Rickman, TN
02.2019 - 07.2019
  • Provided maintenance for construction equipment.
  • Solved and identified any complex issues that impacted management.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Notified supervisors of defective equipment or material.
  • Accurately read blueprints and job specifications to plan completion of each job.
  • Worked alongside staff to discuss and implement best practices and exceed team objectives.
  • Followed written instructions to construct various types of equipment.
  • Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Read work orders or received oral instructions to determine work assignments and equipment and materials needed.

Assistant Shipping Manager

Cumberland Container
Monterey, TN
11.2017 - 02.2019
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Supported outside sales personnel on customer-related efforts and visits to grow sales.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Pulled, verified and packaged items for shipment.
  • Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Handled high-volume paperwork and collaborated with billing department to resolve invoicing and shipping problems.
  • Prepared shipping documents, CDL bills of lading, and invoices.

Warehouse Worker

Value Pet Supplies
Livingston, TN
03.2015 - 11.2017
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.

Inventory Specialist

Cumberland Container
Monterey, TN
10.2013 - 03.2015
  • Worked with shipping supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Coordinated, collected and maintained vendor and organizational records.
  • Tracked personnel and supplies within company.
  • Performed data entry and completed proper paperwork.
  • Supervised and trained new staff in performing census.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Input data in Excel as well as Google Drive to create updated status reports for quick reference of project progress and deadlines.

Teller

First National Bank
Livingston, TN
05.2010 - 10.2013
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Tire and Lube Express Technician

Wal-mart
Cookeville, TN
11.2007 - 05.2010
  • Evaluated fluid levels, battery functioning and vehicle leaks.
  • Tracking of tire fatigue, pressure, tread depths and sidewall inspections on customers vehicles.
  • Rotated, mounted and balanced tires on cars, trucks and vans.
  • Maintained and managed tire and hardware inventory with weekly stock assessments.
  • Located and fixed tire flats with compounds or physical patches.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Operated equipment such as tire changer, tire balancer, and air powered tools.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

General Laborer

Lojac
Lebanon, TN
03.2007 - 11.2007
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
  • Participated in safety seminars.
  • Provided maintenance for construction equipment.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Operated rubber tire roller and sweeper machines safely.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Assisted team members with tasks that require group effort.

Banking Customer Service Representative

Union Bank
Livingston, TN
06.2005 - 03.2007
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Promoted available products and services to customers during service, account management and order calls.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Livingston Academy
Livingston, TN
05.2005

Skills

  • Logistics
  • Shipping and Receiving
  • Order Picking and Processing
  • Unloading Cargo
  • Packaging
  • Operations Support
  • Safety and compliance
  • Sales expertise
  • Credit card processing
  • Inbound and Outbound Calling
  • Professional telephone demeanor
  • Route dispatch
  • Strategic sales knowledge
  • Scheduling
  • Forklift Operation
  • Assembly and Production
  • Process Optimization
  • Materials Handling and Transport
  • Loading and unloading
  • Exceptional time management skills
  • Complaint resolution
  • Order Fulfillment
  • Receiving support
  • POS systems expert
  • Retail store support
  • Key holder experience

Timeline

Material Handler

FlowServe
11.2021 - Current

Warehouse Worker

Value Pet Supplies
08.2019 - 11.2021

General Laborer

Smith And Sons Construction
02.2019 - 07.2019

Assistant Shipping Manager

Cumberland Container
11.2017 - 02.2019

Warehouse Worker

Value Pet Supplies
03.2015 - 11.2017

Inventory Specialist

Cumberland Container
10.2013 - 03.2015

Teller

First National Bank
05.2010 - 10.2013

Tire and Lube Express Technician

Wal-mart
11.2007 - 05.2010

General Laborer

Lojac
03.2007 - 11.2007

Banking Customer Service Representative

Union Bank
06.2005 - 03.2007

High School Diploma -

Livingston Academy

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Timothy Hewitt