Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Hiatt

Ashland,OR

Summary

Dynamic professional with a strong background in customer service and medical technology, notably at Retina and Vitreous Center of Southern Oregon. Proven ability to enhance patient care through compassionate communication and efficient diagnostic processes. Skilled in problem-solving and maintaining high-quality standards, consistently exceeding expectations in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Counter Service

Martolli's Pizza
03.2018 - Current
  • Exceeded customer expectations by consistently delivering high-quality food and exceptional counter service, contributing to a positive reputation for the establishment.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.

Ophthalmic Medical Technician

Retina and Vitreous Center of Southern Oregon
03.2019 - 03.2025
  • Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
  • Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
  • Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
  • Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
  • Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
  • Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.

Service Deli Clerk

Albertsons
08.2015 - 03.2018
  • Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.

Meat Deli Manager

Haggen Food & Pharmacy
02.2012 - 02.2014
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.

Courtesy Clerk

Albertsons
06.2006 - 09.2009
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.

Education

Bachelor of Arts - Creative Writing

Southern Oregon University
Ashland, OR
06-2015

Skills

    Excellent Customer Service

    Medical Scribing

    Compassionate Patient Care

    Thriving in a Fast-Paced Environment

    Problem Solving in an Efficient Manner

Timeline

Ophthalmic Medical Technician

Retina and Vitreous Center of Southern Oregon
03.2019 - 03.2025

Counter Service

Martolli's Pizza
03.2018 - Current

Service Deli Clerk

Albertsons
08.2015 - 03.2018

Meat Deli Manager

Haggen Food & Pharmacy
02.2012 - 02.2014

Courtesy Clerk

Albertsons
06.2006 - 09.2009

Bachelor of Arts - Creative Writing

Southern Oregon University

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Timothy Hiatt