Timothy Hill
Villa Rica,GA
Summary
A proven leader and strategic thinker, adept in driving operational excellence and financial growth at Jump Time LLC and QuikTrip. Excelled in customer relations and inventory management, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in team leadership and employee development, consistently mentoring staff to exceed performance targets.
Overview
20
20
years of professional experience
Work History
Owner
Jump Time LLC
12.2018 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Store Manager
QuikTrip
07.2004 - 11.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
No Degree - Business Management
West Georgia Technical College
Dallas, GAHigh School Diploma -
Villa Rica High School
Villa Rica05.2006
Skills
- Customer Relations
- Small business operations
- Verbal and written communication
- Team Leadership
- Employee Development
- Staff Scheduling
- Financial Planning
- Attention to Detail
Timeline
Owner
Jump Time LLC
12.2018 - Current
Store Manager
QuikTrip
07.2004 - 11.2018
No Degree - Business Management
West Georgia Technical College
High School Diploma -
Villa Rica High School
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