Timothy Hill
Portland,OR
Summary
Fraud detection professional skilled in identifying and mitigating financial risks for 11 years for a well known financial institution. Strong analytical abilities and expertise in data analysis, risk assessment, and pattern recognition. Effective team collaborator focused on achieving results, adapting seamlessly to evolving challenges. Highly reliable with keen eye for detail and proactive approach to problem-solving and conflict resolution.
Overview
11
11
years of professional experience
Work History
Fraud Analyst 4
US Bank National Association
09.2019 - 09.2025
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Senior Banker
US Bank National Association
01.2019 - 09.2019
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Checked accounts for fraud and provided law enforcement with relevant details.
Fraud Prevention Specialist
US Bank National Association
02.2016 - 01.2019
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative
US Bank National Association
10.2014 - 02.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Philosophy
California State University San Bernardino
San Bernardino, CA06.2011
Bachelor of Arts - Graphic Design
California State University San Bernardino
San Bernardino, CA06.2011
Skills
- Proficient in learning/navigating various software
- Procedure review
- Fraud detection
- Organization and Time management
- Conflict resolution
- Effective communication
- Training & Development
- Analytical skills
- Microsoft proficient
Timeline
Fraud Analyst 4
US Bank National Association
09.2019 - 09.2025
Senior Banker
US Bank National Association
01.2019 - 09.2019
Fraud Prevention Specialist
US Bank National Association
02.2016 - 01.2019
Customer Service Representative
US Bank National Association
10.2014 - 02.2016
Bachelor of Arts - Philosophy
California State University San Bernardino
Bachelor of Arts - Graphic Design
California State University San Bernardino